All Systems Operational
DATA IN
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
PROFILING
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
JOURNEY ORCHESTRATION
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
COMMUNICATIONS
Operational
CX Channels - SMS - Omaha Data Center 1
Operational
CX Channels - SMS - Omaha Data Center 2
Operational
CX Channels - SMS - Azure East US
Operational
CX Channels - SMS - Azure West US
Operational
CX Channels - MMS - Omaha Data Center 1
Operational
CX Channels - MMS - Omaha Data Center 2
Operational
CX Channels - MMS - Azure East US
Operational
CX Channels - MMS - Azure West US
Operational
CX Channels - Voice - Omaha Data Center 1
Operational
CX Channels - Voice - Omaha Data Center 2
Operational
CX Channels - Voice - Azure East US
Operational
CX Channels - Voice - Azure West US
Operational
CX Channels - RCS - Omaha Data Center 1
Operational
CX Channels - RCS - Omaha Data Center 2
Operational
CX Channels - RCS - Azure East US
Operational
CX Channels - RCS - Azure West US
Operational
CX Channels - Email - AWS US East (N. Virginia)
Operational
CX Channels - Email - AWS EU Central (Frankfurt)
Operational
CX Channels - Email - Omaha Data Center 1
Operational
ANALYTICS
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
DATA OUT
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
PREMIUM EXPERIENCE APPLICATIONS
Operational
Batch Commuincations Engine - US East (N. Virginia)
Operational
Bill Explainer Microsite API - US East (N. Virginia)
Operational
Bill Explainer Studio - US East (N. Virginia)
Operational
Payment Reminder Microsite API - US East (N. Virginia)
Operational
Payment Reminder Studio - US East (N. Virginia)
Operational
Xponent Communications Control - US East (N. Virginia)
Operational
Xponent Communications Control - AWS EU Central (Frankfurt)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Bill Explainer PROD Release 26.2.5 – US East May 29, 2026 03:00-07:00 UTC
We will be deploying updates to Bill Explainer as part of the 26.2.5 rollout. This update introduces various application bug fixes.
Posted on May 25, 2026 - 05:48 UTC
Posted on May 25, 2026 - 05:48 UTC
Batch Communication Engine PROD Release 26.2.5 May 29, 2026 03:00-07:00 UTC
We will be deploying updates to Batch Communication Engine as part of the 26.2.5 rollout. This update introduces various application bug fixes.
Posted on May 27, 2026 - 09:26 UTC
Posted on May 27, 2026 - 09:26 UTC
Xponent Core Upgrade to 26.2.1 – CSG US East (N. Virginia) Region Jun 2, 2026 05:30-08:30 UTC
Planned Date:
Start: Jun 02, 2026, 05:30 UTC
End: Jun 02, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.2.1 in the US East (N. Virginia) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.
All upgrades will be performed on a rolling basis starting on May 21 and ending on June 3.
This maintenance includes controlled downtime for external Hub access. The Hub application will remain running internally for DevOps migration activities, but external user access will be temporarily blocked at the DNS layer to prevent user interaction and data changes during the maintenance window. Expected external downtime is up to 1 hour during each maintenance window. No customer action is required.
Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on May 26, 2026 - 23:00 UTC
Start: Jun 02, 2026, 05:30 UTC
End: Jun 02, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.2.1 in the US East (N. Virginia) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.
All upgrades will be performed on a rolling basis starting on May 21 and ending on June 3.
This maintenance includes controlled downtime for external Hub access. The Hub application will remain running internally for DevOps migration activities, but external user access will be temporarily blocked at the DNS layer to prevent user interaction and data changes during the maintenance window. Expected external downtime is up to 1 hour during each maintenance window. No customer action is required.
Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on May 26, 2026 - 23:00 UTC
Xponent Core Upgrade to 26.2.1 – CSG Europe (Frankfurt) Region [2 of 2] Jun 3, 2026 05:30-08:30 UTC
Update -
Planned Date:
Start: June 03, 2026, 05:30 UTC
End: June 03, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.2.1 in the Europe (Frankfurt) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.
All upgrades will be performed on a rolling basis starting on May 21 and ending on June 3.
This maintenance includes controlled downtime for external Hub access. The Hub application will remain running internally for DevOps migration activities, but external user access will be temporarily blocked at the DNS layer to prevent user interaction and data changes during the maintenance window. Expected external downtime is up to 1 hour during each maintenance window. No customer action is required.
Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
May 26, 2026 - 23:01 UTC
Start: June 03, 2026, 05:30 UTC
End: June 03, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.2.1 in the Europe (Frankfurt) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.
All upgrades will be performed on a rolling basis starting on May 21 and ending on June 3.
This maintenance includes controlled downtime for external Hub access. The Hub application will remain running internally for DevOps migration activities, but external user access will be temporarily blocked at the DNS layer to prevent user interaction and data changes during the maintenance window. Expected external downtime is up to 1 hour during each maintenance window. No customer action is required.
Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
May 26, 2026 - 23:01 UTC
Scheduled -
(OLD SCHEDULE - PLEASE IGNORE)
Planned Date:
Start: June 02, 2026, 05:30 UTC
End: June 02, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.2.1 in the Europe (Frankfurt) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.
All upgrades will be performed on a rolling basis starting on May 21 and ending on June 2.
This maintenance includes controlled downtime for external Hub access. The Hub application will remain running internally for DevOps migration activities, but external user access will be temporarily blocked at the DNS layer to prevent user interaction and data changes during the maintenance window. Expected external downtime is up to 1 hour during each maintenance window. No customer action is required.
Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
May 18, 2026 - 01:07 UTC
Planned Date:
Start: June 02, 2026, 05:30 UTC
End: June 02, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.2.1 in the Europe (Frankfurt) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.
All upgrades will be performed on a rolling basis starting on May 21 and ending on June 2.
This maintenance includes controlled downtime for external Hub access. The Hub application will remain running internally for DevOps migration activities, but external user access will be temporarily blocked at the DNS layer to prevent user interaction and data changes during the maintenance window. Expected external downtime is up to 1 hour during each maintenance window. No customer action is required.
Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
May 18, 2026 - 01:07 UTC