Update - We are continuing to monitor for any further issues.
Feb 24, 2026 - 20:22 UTC
Feb 24, 2026 - 20:22 UTC
Monitoring - Incident Status: Monitoring
Impact: Minor
Description:
At 18:53 UTC we received an alert from our third-party vendor of ongoing issues with their transmission API. The issue affecting Xponent Email in the US East region has been mitigated. All impacted components are currently stable, and services are operating normally. We are continuing to monitor system performance to ensure stability. This issue may have caused delayed email delivery.
Next Steps:
• We will continue to monitor performance and provide updates if any new issues are detected.
• If you notice unexpected behavior, please contact CSG’s Global Service Desk via the MyCSG Support Portal (https://www.csgi.com/mycsgcustomer-support/) or call the phone number listed at the bottom of the page for your region.
Feb 24, 2026 - 20:21 UTC
Impact: Minor
Description:
At 18:53 UTC we received an alert from our third-party vendor of ongoing issues with their transmission API. The issue affecting Xponent Email in the US East region has been mitigated. All impacted components are currently stable, and services are operating normally. We are continuing to monitor system performance to ensure stability. This issue may have caused delayed email delivery.
Next Steps:
• We will continue to monitor performance and provide updates if any new issues are detected.
• If you notice unexpected behavior, please contact CSG’s Global Service Desk via the MyCSG Support Portal (https://www.csgi.com/mycsgcustomer-support/) or call the phone number listed at the bottom of the page for your region.
Feb 24, 2026 - 20:21 UTC
DATA IN
Operational
CSG S1 - EU (Frankfurt)
Operational
CSG S2 - EU (Frankfurt)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
PROFILING
Operational
CSG S1 - EU (Frankfurt)
Operational
CSG S2 - EU (Frankfurt)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
JOURNEY ORCHESTRATION
Operational
CSG S1 - EU (Frankfurt)
Operational
CSG S2 - EU (Frankfurt)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
COMMUNICATIONS
Operational
CX Channels - SMS - Omaha Data Center 1
Operational
CX Channels - SMS - Omaha Data Center 2
Operational
CX Channels - SMS - Azure East US
Operational
CX Channels - SMS - Azure West US
Operational
CX Channels - MMS - Omaha Data Center 1
Operational
CX Channels - MMS - Omaha Data Center 2
Operational
CX Channels - MMS - Azure East US
Operational
CX Channels - MMS - Azure West US
Operational
CX Channels - Voice - Omaha Data Center 1
Operational
CX Channels - Voice - Omaha Data Center 2
Operational
CX Channels - Voice - Azure East US
Operational
CX Channels - Voice - Azure West US
Operational
CX Channels - RCS - Omaha Data Center 1
Operational
CX Channels - RCS - Omaha Data Center 2
Operational
CX Channels - RCS - Azure East US
Operational
CX Channels - RCS - Azure West US
Operational
CX Channels - Email - AWS US East (N. Virginia)
Operational
CX Channels - Email - AWS EU Central (Frankfurt)
Operational
CX Channels - Email - Omaha Data Center 1
Operational
ANALYTICS
Operational
CSG S1 - EU (Frankfurt)
Operational
CSG S2 - EU (Frankfurt)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
DATA OUT
Operational
CSG S1 - EU (Frankfurt)
Operational
CSG S2 - EU (Frankfurt)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
PREMIUM EXPERIENCE APPLICATIONS
Operational
Batch Commuincations Engine - US East (N. Virginia)
Operational
Bill Explainer Microsite API - US East (N. Virginia)
Operational
Bill Explainer Studio - US East (N. Virginia)
Operational
Payment Reminder Microsite API - US East (N. Virginia)
Operational
Payment Reminder Studio - US East (N. Virginia)
Operational
Xponent Communications Control - US East (N. Virginia)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Xponent Core Upgrade to 25.3.4 – Kitewheel US East (N. Virginia) Region Feb 25, 2026 05:30-08:30 UTC
Planned Date:
Start: February 25, 2026, 05:30 UTC
End: February 25, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3.4. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration service.
All upgrades will be performed on a rolling basis starting on February 23 and ending on February 26.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Feb 20, 2026 - 02:13 UTC
Start: February 25, 2026, 05:30 UTC
End: February 25, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3.4. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration service.
All upgrades will be performed on a rolling basis starting on February 23 and ending on February 26.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Feb 20, 2026 - 02:13 UTC
Xponent Core Upgrade to 25.3.4 – Kitewheel US West (Oregon) Region Feb 25, 2026 05:30-08:30 UTC
Planned Date:
Start: February 25, 2026, 05:30 UTC
End: February 25, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3.4. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration service.
All upgrades will be performed on a rolling basis starting on February 23 and ending on February 26.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Feb 20, 2026 - 02:14 UTC
Start: February 25, 2026, 05:30 UTC
End: February 25, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3.4. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration service.
All upgrades will be performed on a rolling basis starting on February 23 and ending on February 26.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Feb 20, 2026 - 02:14 UTC
Xponent Voice & Messaging PROD Feb 25, 2026 11:00-13:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Feb 23, 2026 - 13:11 UTC
Feb 23, 2026 - 13:11 UTC
Scheduled -
Planned Date:
Start: UTC
End: UTC
Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components ["VOICE/PROD/OD2"]. During this activity, we will be migrating traffic to the alternate active site to ensure continuity of service.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Feb 23, 2026 - 07:18 UTC
Start: UTC
End: UTC
Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components ["VOICE/PROD/OD2"]. During this activity, we will be migrating traffic to the alternate active site to ensure continuity of service.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Feb 23, 2026 - 07:18 UTC
Xponent Core Upgrade to 25.3.4 – CSG US East (N. Virginia) Region Feb 26, 2026 05:30-08:30 UTC
Planned Date:
Start: February 26, 2026, 05:30 UTC
End: February 26, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3.4. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration service.
All upgrades will be performed on a rolling basis starting on February 23 and ending on February 26.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Feb 20, 2026 - 02:16 UTC
Start: February 26, 2026, 05:30 UTC
End: February 26, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3.4. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration service.
All upgrades will be performed on a rolling basis starting on February 23 and ending on February 26.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Feb 20, 2026 - 02:16 UTC
Xponent Core – Routing Platform Maintenance – Europe (Frankfurt) Region Mar 2, 2026 06:00-07:00 UTC
Summary:
This is part of Xponent’s planned routing platform maintenance in the Europe (Frankfurt) region. These updates are designed to ensure the platform remains stable, secure, and reliable.
There will be no downtime, and all customer-facing services will remain fully operational. Minor, brief interruptions may be noticed, but no action is required.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the maintenance is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Feb 23, 2026 - 19:24 UTC
This is part of Xponent’s planned routing platform maintenance in the Europe (Frankfurt) region. These updates are designed to ensure the platform remains stable, secure, and reliable.
There will be no downtime, and all customer-facing services will remain fully operational. Minor, brief interruptions may be noticed, but no action is required.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the maintenance is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Feb 23, 2026 - 19:24 UTC
Xponent Core – Routing Platform Maintenance – US East (N. Virginia) / US West (Oregon) Regions Mar 3, 2026 06:00-07:00 UTC
Summary:
This is part of Xponent’s planned routing platform maintenance in the US East (N. Virginia) & US West (Oregon) region. These updates are designed to ensure the platform remains stable, secure, and reliable.
There will be no downtime, and all customer-facing services will remain fully operational. Minor, brief interruptions may be noticed, but no action is required.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the maintenance is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Feb 23, 2026 - 19:42 UTC
This is part of Xponent’s planned routing platform maintenance in the US East (N. Virginia) & US West (Oregon) region. These updates are designed to ensure the platform remains stable, secure, and reliable.
There will be no downtime, and all customer-facing services will remain fully operational. Minor, brief interruptions may be noticed, but no action is required.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the maintenance is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Feb 23, 2026 - 19:42 UTC