All Systems Operational
DATA IN
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
PROFILING
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
JOURNEY ORCHESTRATION
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
COMMUNICATIONS
Operational
CX Channels - SMS - Omaha Data Center 1
Operational
CX Channels - SMS - Omaha Data Center 2
Operational
CX Channels - SMS - Azure East US
Operational
CX Channels - SMS - Azure West US
Operational
CX Channels - MMS - Omaha Data Center 1
Operational
CX Channels - MMS - Omaha Data Center 2
Operational
CX Channels - MMS - Azure East US
Operational
CX Channels - MMS - Azure West US
Operational
CX Channels - Voice - Omaha Data Center 1
Operational
CX Channels - Voice - Omaha Data Center 2
Operational
CX Channels - Voice - Azure East US
Operational
CX Channels - Voice - Azure West US
Operational
CX Channels - RCS - Omaha Data Center 1
Operational
CX Channels - RCS - Omaha Data Center 2
Operational
CX Channels - RCS - Azure East US
Operational
CX Channels - RCS - Azure West US
Operational
CX Channels - Email - AWS US East (N. Virginia)
Operational
CX Channels - Email - AWS EU Central (Frankfurt)
Operational
CX Channels - Email - Omaha Data Center 1
Operational
ANALYTICS
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
DATA OUT
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
PREMIUM EXPERIENCE APPLICATIONS
Operational
Batch Commuincations Engine - US East (N. Virginia)
Operational
Bill Explainer Microsite API - US East (N. Virginia)
Operational
Bill Explainer Studio - US East (N. Virginia)
Operational
Payment Reminder Microsite API - US East (N. Virginia)
Operational
Payment Reminder Studio - US East (N. Virginia)
Operational
Xponent Communications Control - US East (N. Virginia)
Operational
Xponent Communications Control - AWS EU Central (Frankfurt)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Xponent Voice & Messaging - Storage Array Maintenance (Voice/OD2) Apr 21, 2026 04:00-09:00 UTC
Purity code upgrades are done online with no anticipated impact. Since it uses a dual-controller architecture, only one controller will be upgraded at a time.
Config Changes:
1 - DNS failover - To mitigate the risk, cutover traffic 100% to ODC
2 - Disable OB calling.
Posted on Apr 17, 2026 - 13:58 UTC
Config Changes:
1 - DNS failover - To mitigate the risk, cutover traffic 100% to ODC
2 - Disable OB calling.
Posted on Apr 17, 2026 - 13:58 UTC
Xponent Voice & Messaging - BigIP Maintenance (Voice/ODC) Apr 21, 2026 04:00-06:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Apr 17, 2026 - 14:33 UTC
Apr 17, 2026 - 14:33 UTC
Scheduled -
OE will be Disabling Auto Discovery setting and deploy manual virtual server entries for all virtual servers in common-shared.
Config change:
1- DNS failover - To mitigate the risk will move traffic 100% to OD2
Apr 17, 2026 - 14:04 UTC
Config change:
1- DNS failover - To mitigate the risk will move traffic 100% to OD2
Apr 17, 2026 - 14:04 UTC
Xponent Voice & Messaging - Network OS Upgrade Maintenance (Voice/ODC) Apr 22, 2026 04:00-10:00 UTC
Network Services will upgrade the firewall pairs to the new version as the current train of is becoming EOS and will lose future support.
Posted on Apr 20, 2026 - 12:17 UTC
Posted on Apr 20, 2026 - 12:17 UTC
Xponent Voice & Messaging - BigIP Maintenance (Voice/CTE) Apr 23, 2026 02:00-04:00 UTC
OE will be renewing certificates hosted on BIGIP that are set to expire in May 2026;
Posted on Apr 20, 2026 - 12:24 UTC
Posted on Apr 20, 2026 - 12:24 UTC
Xponent Voice & Messaging - BigIP Maintenance (Voice/OD2) Apr 23, 2026 04:00-06:00 UTC
OE will be renewing certificates hosted on BIGIP that are set to expire in May 2026
Posted on Apr 20, 2026 - 12:27 UTC
Posted on Apr 20, 2026 - 12:27 UTC
Xponent Voice & Messaging - Storage Array Maintenance (Voice/OD2) Apr 24, 2026 04:00-10:00 UTC
Purity code upgrades are done online with no anticipated impact. Since it uses a dual-controller architecture, only one controller will be upgraded at a time.
Config Changes:
1-DNS failover - To mitigate the risk will move Apple Traffic 100% to ODC
2 - Disable OB calling.
Posted on Apr 20, 2026 - 12:30 UTC
Config Changes:
1-DNS failover - To mitigate the risk will move Apple Traffic 100% to ODC
2 - Disable OB calling.
Posted on Apr 20, 2026 - 12:30 UTC
Xponent Voice & Messaging - Network Internet Router Maintenance (Voice/OD2) Apr 24, 2026 04:00-10:00 UTC
Network Services will Replace Internet Routers with new Equipment. Migrate connectivity services to new internet routers in OD2.
Config Changes:
1-DNS failover - To mitigate the risk will move Apple Traffic 100% to ODC
Posted on Apr 20, 2026 - 12:34 UTC
Config Changes:
1-DNS failover - To mitigate the risk will move Apple Traffic 100% to ODC
Posted on Apr 20, 2026 - 12:34 UTC
Xponent Voice & Messaging - Storage Array Maintenance (Voice/ODC) Apr 27, 2026 04:00-09:00 UTC
Purity code upgrades are done online with no anticipated impact. Since it uses a dual-controller architecture, only one controller will be upgraded at a time.
Config Changes:
1-DNS failover - To mitigate the risk will move Apple Traffic 100% to OD2
2 - Disable OB calling.
Posted on Apr 20, 2026 - 12:37 UTC
Config Changes:
1-DNS failover - To mitigate the risk will move Apple Traffic 100% to OD2
2 - Disable OB calling.
Posted on Apr 20, 2026 - 12:37 UTC
Xponent Voice & Messaging - DNE Maintenance (Voice/ODC) Apr 29, 2026 03:30-12:00 UTC
DNE intends to conduct internal router replacement maintenance within its network.
Config Changes:
1.Apple Carrier Overrides
2.Site Emergency
3.Disable Carriers
Posted on Apr 20, 2026 - 12:41 UTC
Config Changes:
1.Apple Carrier Overrides
2.Site Emergency
3.Disable Carriers
Posted on Apr 20, 2026 - 12:41 UTC
Xponent Voice & Messaging - Network OS Upgrade Maintenance (Voice/ODC) Apr 29, 2026 04:00-10:00 UTC
Network Services will upgrade the firewall pairs to the new version
Posted on Apr 20, 2026 - 12:44 UTC
Posted on Apr 20, 2026 - 12:44 UTC
Xponent Voice & Messaging - Network Router Maintenance (Voice/ODC) Apr 29, 2026 04:00-10:00 UTC
These routers are going to end of life soon and hence we are migrating the configuration
Config Changes:
1.Apple Carrier Overrides
2.Site Emergency
3.Disable Carriers
Posted on Apr 29, 2026 - 04:00 UTC
Config Changes:
1.Apple Carrier Overrides
2.Site Emergency
3.Disable Carriers
Posted on Apr 29, 2026 - 04:00 UTC
Xponent Voice & Messaging - Storage Array Maintenance (Voice/ODC) Apr 30, 2026 04:00-09:00 UTC
Purity code upgrades are done online with no anticipated impact. Since it uses a dual-controller architecture, only one controller will be upgraded at a time.
Config Changes:
1-DNS failover - To mitigate the risk will move Apple Traffic 100% to ODC
2 - Disable OB calling.
Posted on Apr 20, 2026 - 12:49 UTC
Config Changes:
1-DNS failover - To mitigate the risk will move Apple Traffic 100% to ODC
2 - Disable OB calling.
Posted on Apr 20, 2026 - 12:49 UTC
Xponent Voice & Messaging - Network OS Upgrade Maintenance (Voice/ODC) May 1, 2026 04:00-10:00 UTC
Network Services will upgrade the firewall pairs to the new version.
Config Changes:
1-DNS failover - To mitigate the risk will move Apple Traffic 100% to OD2
2 – Apple carrier override
3 - Disable OB calling.
Posted on Apr 20, 2026 - 12:57 UTC
Config Changes:
1-DNS failover - To mitigate the risk will move Apple Traffic 100% to OD2
2 – Apple carrier override
3 - Disable OB calling.
Posted on Apr 20, 2026 - 12:57 UTC