All Systems Operational
DATA IN
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
PROFILING
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
JOURNEY ORCHESTRATION
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
COMMUNICATIONS
Operational
CX Channels - SMS - Omaha Data Center 1
Operational
CX Channels - SMS - Omaha Data Center 2
Operational
CX Channels - SMS - Azure East US
Operational
CX Channels - SMS - Azure West US
Operational
CX Channels - MMS - Omaha Data Center 1
Operational
CX Channels - MMS - Omaha Data Center 2
Operational
CX Channels - MMS - Azure East US
Operational
CX Channels - MMS - Azure West US
Operational
CX Channels - Voice - Omaha Data Center 1
Operational
CX Channels - Voice - Omaha Data Center 2
Operational
CX Channels - Voice - Azure East US
Operational
CX Channels - Voice - Azure West US
Operational
CX Channels - RCS - Omaha Data Center 1
Operational
CX Channels - RCS - Omaha Data Center 2
Operational
CX Channels - RCS - Azure East US
Operational
CX Channels - RCS - Azure West US
Operational
CX Channels - Email - AWS US East (N. Virginia)
Operational
CX Channels - Email - AWS EU Central (Frankfurt)
Operational
CX Channels - Email - Omaha Data Center 1
Operational
ANALYTICS
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
DATA OUT
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
PREMIUM EXPERIENCE APPLICATIONS
Operational
Batch Commuincations Engine - US East (N. Virginia)
Operational
Bill Explainer Microsite API - US East (N. Virginia)
Operational
Bill Explainer Studio - US East (N. Virginia)
Operational
Payment Reminder Microsite API - US East (N. Virginia)
Operational
Payment Reminder Studio - US East (N. Virginia)
Operational
Xponent Communications Control - US East (N. Virginia)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Xponent Core Platform – PostgreSQL Upgrade (v13 → v17) – CSG US East (N. Virginia) Mar 16, 2026 05:30-11:30 UTC
Planned Date:
Start: 16 March 2026, 05:30 UTC
End: 16 March 2026, 11:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the underlying PostgreSQL database engine from version 13 to version 17 for the Xponent Core Platform in the CSG US East (N. Virginia) environment.
PostgreSQL version 13 has reached end‑of‑life on the AWS RDS platform and will no longer receive security patches or engine updates. To maintain expected levels of security, stability, performance, and long‑term vendor support, all applicable PostgreSQL instances are being upgraded to version 17.
What Does This Mean for You?
• During the maintenance window, you will not be able to log in to the Xponent Journey Hub or make configuration changes.
• Deployed graphs, real‑time API listeners, and live integrations will continue to run normally during the maintenance window.
• External Reporting and Analytics access may experience brief, intermittent interruptions as Redash reconnects to new database endpoints. Please allow up to one business day following the upgrade for these connections to be fully re‑established. Note that these interruptions do not impact application usage. All existing data, dashboards, and queries will remain unchanged.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
Following the upgrade, we will carry out our standard post‑upgrade checks to ensure the platform is operating as expected. As with all Xponent Core upgrades, appropriate contingency and rollback measures are in place.
No action is required from you at this time.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk via the MyCSG Support portal: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Mar 11, 2026 - 16:23 UTC
Start: 16 March 2026, 05:30 UTC
End: 16 March 2026, 11:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the underlying PostgreSQL database engine from version 13 to version 17 for the Xponent Core Platform in the CSG US East (N. Virginia) environment.
PostgreSQL version 13 has reached end‑of‑life on the AWS RDS platform and will no longer receive security patches or engine updates. To maintain expected levels of security, stability, performance, and long‑term vendor support, all applicable PostgreSQL instances are being upgraded to version 17.
What Does This Mean for You?
• During the maintenance window, you will not be able to log in to the Xponent Journey Hub or make configuration changes.
• Deployed graphs, real‑time API listeners, and live integrations will continue to run normally during the maintenance window.
• External Reporting and Analytics access may experience brief, intermittent interruptions as Redash reconnects to new database endpoints. Please allow up to one business day following the upgrade for these connections to be fully re‑established. Note that these interruptions do not impact application usage. All existing data, dashboards, and queries will remain unchanged.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
Following the upgrade, we will carry out our standard post‑upgrade checks to ensure the platform is operating as expected. As with all Xponent Core upgrades, appropriate contingency and rollback measures are in place.
No action is required from you at this time.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk via the MyCSG Support portal: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Mar 11, 2026 - 16:23 UTC
Xponent Core Platform – PostgreSQL Upgrade (v13 → v17) – Kitewheel US East (N. Virginia) [1 of 2] Mar 17, 2026 05:30-11:30 UTC
Planned Date:
Start: 17 March 2026, 05:30 UTC
End: 17 March 2026, 11:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the underlying PostgreSQL database engine from version 13 to version 17 for the Xponent Core Platform in the Kitewheel US East (N. Virginia) environment.
PostgreSQL version 13 has reached end‑of‑life on the AWS RDS platform and will no longer receive security patches or engine updates. To maintain expected levels of security, stability, performance, and long‑term vendor support, all applicable PostgreSQL instances are being upgraded to version 17.
What Does This Mean for You?
• During the maintenance window, you will not be able to log in to the Xponent Journey Hub or make configuration changes.
• Deployed graphs, real‑time API listeners, and live integrations will continue to run normally during the maintenance window.
• External Reporting and Analytics access may experience brief, intermittent interruptions as Redash reconnects to new database endpoints. Please allow up to one business day following the upgrade for these connections to be fully re‑established. Note that these interruptions do not impact application usage. All existing data, dashboards, and queries will remain unchanged.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
Following the upgrade, we will carry out our standard post‑upgrade checks to ensure the platform is operating as expected. As with all Xponent Core upgrades, appropriate contingency and rollback measures are in place.
No action is required from you at this time.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk via the MyCSG Support portal: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Mar 11, 2026 - 16:32 UTC
Start: 17 March 2026, 05:30 UTC
End: 17 March 2026, 11:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the underlying PostgreSQL database engine from version 13 to version 17 for the Xponent Core Platform in the Kitewheel US East (N. Virginia) environment.
PostgreSQL version 13 has reached end‑of‑life on the AWS RDS platform and will no longer receive security patches or engine updates. To maintain expected levels of security, stability, performance, and long‑term vendor support, all applicable PostgreSQL instances are being upgraded to version 17.
What Does This Mean for You?
• During the maintenance window, you will not be able to log in to the Xponent Journey Hub or make configuration changes.
• Deployed graphs, real‑time API listeners, and live integrations will continue to run normally during the maintenance window.
• External Reporting and Analytics access may experience brief, intermittent interruptions as Redash reconnects to new database endpoints. Please allow up to one business day following the upgrade for these connections to be fully re‑established. Note that these interruptions do not impact application usage. All existing data, dashboards, and queries will remain unchanged.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
Following the upgrade, we will carry out our standard post‑upgrade checks to ensure the platform is operating as expected. As with all Xponent Core upgrades, appropriate contingency and rollback measures are in place.
No action is required from you at this time.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk via the MyCSG Support portal: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Mar 11, 2026 - 16:32 UTC
Xponent Core Platform – PostgreSQL Upgrade (v13 → v17) – Kitewheel US East (N. Virginia) [2 of 2] Mar 18, 2026 05:30-09:30 UTC
Planned Date:
Start: 18 March 2026, 05:30 UTC
End: 18 March 2026, 09:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the underlying PostgreSQL database engine from version 13 to version 17 for the Xponent Core Platform in the Kitewheel US East (N. Virginia) environment.
PostgreSQL version 13 has reached end‑of‑life on the AWS RDS platform and will no longer receive security patches or engine updates. To maintain expected levels of security, stability, performance, and long‑term vendor support, all applicable PostgreSQL instances are being upgraded to version 17.
What Does This Mean for You?
• During the maintenance window, you will not be able to log in to the Xponent Journey Hub or make configuration changes.
• Deployed graphs, real‑time API listeners, and live integrations will continue to run normally during the maintenance window.
• External Reporting and Analytics access may experience brief, intermittent interruptions as Redash reconnects to new database endpoints. Please allow up to one business day following the upgrade for these connections to be fully re‑established. Note that these interruptions do not impact application usage. All existing data, dashboards, and queries will remain unchanged.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
Following the upgrade, we will carry out our standard post‑upgrade checks to ensure the platform is operating as expected. As with all Xponent Core upgrades, appropriate contingency and rollback measures are in place.
No action is required from you at this time.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk via the MyCSG Support portal: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Mar 11, 2026 - 16:35 UTC
Start: 18 March 2026, 05:30 UTC
End: 18 March 2026, 09:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the underlying PostgreSQL database engine from version 13 to version 17 for the Xponent Core Platform in the Kitewheel US East (N. Virginia) environment.
PostgreSQL version 13 has reached end‑of‑life on the AWS RDS platform and will no longer receive security patches or engine updates. To maintain expected levels of security, stability, performance, and long‑term vendor support, all applicable PostgreSQL instances are being upgraded to version 17.
What Does This Mean for You?
• During the maintenance window, you will not be able to log in to the Xponent Journey Hub or make configuration changes.
• Deployed graphs, real‑time API listeners, and live integrations will continue to run normally during the maintenance window.
• External Reporting and Analytics access may experience brief, intermittent interruptions as Redash reconnects to new database endpoints. Please allow up to one business day following the upgrade for these connections to be fully re‑established. Note that these interruptions do not impact application usage. All existing data, dashboards, and queries will remain unchanged.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
Following the upgrade, we will carry out our standard post‑upgrade checks to ensure the platform is operating as expected. As with all Xponent Core upgrades, appropriate contingency and rollback measures are in place.
No action is required from you at this time.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk via the MyCSG Support portal: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Mar 11, 2026 - 16:35 UTC
Xponent Core Platform – PostgreSQL Upgrade (v13 → v17) – CSG Europe (Frankfurt) [1 of 2] Mar 19, 2026 13:00-16:00 UTC
Planned Date:
Start: 19 March 2026, 13:00 UTC
End: 19 March 2026, 16:00 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the underlying PostgreSQL database engine from version 13 to version 17 for the Xponent Core Platform in the CSG Europe (Frankfurt) environment.
PostgreSQL version 13 has reached end‑of‑life on the AWS RDS platform and will no longer receive security patches or engine updates. To maintain expected levels of security, stability, performance, and long‑term vendor support, all applicable PostgreSQL instances are being upgraded to version 17.
What Does This Mean for You?
• During the maintenance window, you will not be able to log in to the Xponent Journey Hub or make configuration changes.
• Deployed graphs, real‑time API listeners, and live integrations will continue to run normally during the maintenance window.
• External Reporting and Analytics access may experience brief, intermittent interruptions as Redash reconnects to new database endpoints. Please allow up to one business day following the upgrade for these connections to be fully re‑established. Note that these interruptions do not impact application usage. All existing data, dashboards, and queries will remain unchanged.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
Following the upgrade, we will carry out our standard post‑upgrade checks to ensure the platform is operating as expected. As with all Xponent Core upgrades, appropriate contingency and rollback measures are in place.
No action is required from you at this time.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk via the MyCSG Support portal: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Mar 11, 2026 - 16:56 UTC
Start: 19 March 2026, 13:00 UTC
End: 19 March 2026, 16:00 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the underlying PostgreSQL database engine from version 13 to version 17 for the Xponent Core Platform in the CSG Europe (Frankfurt) environment.
PostgreSQL version 13 has reached end‑of‑life on the AWS RDS platform and will no longer receive security patches or engine updates. To maintain expected levels of security, stability, performance, and long‑term vendor support, all applicable PostgreSQL instances are being upgraded to version 17.
What Does This Mean for You?
• During the maintenance window, you will not be able to log in to the Xponent Journey Hub or make configuration changes.
• Deployed graphs, real‑time API listeners, and live integrations will continue to run normally during the maintenance window.
• External Reporting and Analytics access may experience brief, intermittent interruptions as Redash reconnects to new database endpoints. Please allow up to one business day following the upgrade for these connections to be fully re‑established. Note that these interruptions do not impact application usage. All existing data, dashboards, and queries will remain unchanged.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
Following the upgrade, we will carry out our standard post‑upgrade checks to ensure the platform is operating as expected. As with all Xponent Core upgrades, appropriate contingency and rollback measures are in place.
No action is required from you at this time.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk via the MyCSG Support portal: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Mar 11, 2026 - 16:56 UTC
Xponent Core Platform – PostgreSQL Upgrade (v13 → v17) – CSG Europe (Frankfurt) [2 of 2] Mar 19, 2026 17:00-21:00 UTC
Planned Date:
Start: 19 March 2026, 17:00 UTC
End: 19 March 2026, 21:00 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the underlying PostgreSQL database engine from version 13 to version 17 for the Xponent Core Platform in the CSG Europe (Frankfurt) environment.
PostgreSQL version 13 has reached end‑of‑life on the AWS RDS platform and will no longer receive security patches or engine updates. To maintain expected levels of security, stability, performance, and long‑term vendor support, all applicable PostgreSQL instances are being upgraded to version 17.
What Does This Mean for You?
• During the maintenance window, you will not be able to log in to the Xponent Journey Hub or make configuration changes.
• Deployed graphs, real‑time API listeners, and live integrations will continue to run normally during the maintenance window.
• External Reporting and Analytics access may experience brief, intermittent interruptions as Redash reconnects to new database endpoints. Please allow up to one business day following the upgrade for these connections to be fully re‑established. Note that these interruptions do not impact application usage. All existing data, dashboards, and queries will remain unchanged.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
Following the upgrade, we will carry out our standard post‑upgrade checks to ensure the platform is operating as expected. As with all Xponent Core upgrades, appropriate contingency and rollback measures are in place.
No action is required from you at this time.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk via the MyCSG Support portal: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Mar 11, 2026 - 16:58 UTC
Start: 19 March 2026, 17:00 UTC
End: 19 March 2026, 21:00 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the underlying PostgreSQL database engine from version 13 to version 17 for the Xponent Core Platform in the CSG Europe (Frankfurt) environment.
PostgreSQL version 13 has reached end‑of‑life on the AWS RDS platform and will no longer receive security patches or engine updates. To maintain expected levels of security, stability, performance, and long‑term vendor support, all applicable PostgreSQL instances are being upgraded to version 17.
What Does This Mean for You?
• During the maintenance window, you will not be able to log in to the Xponent Journey Hub or make configuration changes.
• Deployed graphs, real‑time API listeners, and live integrations will continue to run normally during the maintenance window.
• External Reporting and Analytics access may experience brief, intermittent interruptions as Redash reconnects to new database endpoints. Please allow up to one business day following the upgrade for these connections to be fully re‑established. Note that these interruptions do not impact application usage. All existing data, dashboards, and queries will remain unchanged.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
Following the upgrade, we will carry out our standard post‑upgrade checks to ensure the platform is operating as expected. As with all Xponent Core upgrades, appropriate contingency and rollback measures are in place.
No action is required from you at this time.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk via the MyCSG Support portal: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Mar 11, 2026 - 16:58 UTC