All Systems Operational

Uptime over the past 90 days. View historical uptime.
DATA IN Operational
90 days ago
100.0 % uptime
Today
CSG S1 01 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 02 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
PROFILING Operational
90 days ago
100.0 % uptime
Today
CSG S1 01 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 02 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
JOURNEY ORCHESTRATION Operational
90 days ago
100.0 % uptime
Today
CSG S1 01 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 02 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
COMMUNICATIONS Operational
90 days ago
100.0 % uptime
Today
CX Channels - SMS - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
CX Channels - SMS - Omaha Data Center 2 Operational
90 days ago
100.0 % uptime
Today
CX Channels - SMS - Azure East US Operational
90 days ago
100.0 % uptime
Today
CX Channels - SMS - Azure West US Operational
90 days ago
100.0 % uptime
Today
CX Channels - MMS - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
CX Channels - MMS - Omaha Data Center 2 Operational
90 days ago
100.0 % uptime
Today
CX Channels - MMS - Azure East US Operational
90 days ago
100.0 % uptime
Today
CX Channels - MMS - Azure West US Operational
90 days ago
100.0 % uptime
Today
CX Channels - Voice - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
CX Channels - Voice - Omaha Data Center 2 Operational
90 days ago
100.0 % uptime
Today
CX Channels - Voice - Azure East US Operational
90 days ago
100.0 % uptime
Today
CX Channels - Voice - Azure West US Operational
90 days ago
100.0 % uptime
Today
CX Channels - RCS - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
CX Channels - RCS - Omaha Data Center 2 Operational
90 days ago
100.0 % uptime
Today
CX Channels - RCS - Azure East US Operational
90 days ago
100.0 % uptime
Today
CX Channels - RCS - Azure West US Operational
90 days ago
100.0 % uptime
Today
CX Channels - Email - AWS US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CX Channels - Email - AWS EU Central (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CX Channels - Email - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
ANALYTICS Operational
90 days ago
100.0 % uptime
Today
CSG S1 01 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 02 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
DATA OUT Operational
90 days ago
100.0 % uptime
Today
CSG S1 01 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 02 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
PREMIUM EXPERIENCE APPLICATIONS Operational
90 days ago
100.0 % uptime
Today
Batch Commuincations Engine - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Bill Explainer Microsite API - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Bill Explainer Studio - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Payment Reminder Microsite API - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Payment Reminder Studio - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Xponent Communications Control - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Xponent Communications Control - AWS EU Central (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 17, 2026

No incidents reported today.

Jul 16, 2026
Xponent Voice & Messaging - OS upgrade <ODC/OD2>
Completed - The scheduled maintenance has been completed.
Jul 16, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 10:00 UTC
Scheduled - Planned Date:
Start: 07/16/2026 10:00:00 AM UTC
End: 07/16/2026 1:30:00 PM UTC

Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components "Voice/Prod/ODC/OD2".

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jul 10, 10:43 UTC
Xponent Voice & Messaging - Network services (Switches & routers ) <OD2>
Completed - The scheduled maintenance has been completed.
Jul 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:00 UTC
Scheduled - Planned Date:
Start: 07/16/2026 5:00:00 AM UTC
End: 07/16/2026 11:00:00 AM UTC

Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components "Voice/Prod/OD2". Network Services (Switches & routers).

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jul 10, 10:40 UTC
Jul 15, 2026
Xponent Voice & Messaging - BIG-IP SSLCert Maintenance<ODC>
Completed - The scheduled maintenance has been completed.
Jul 15, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 05:00 UTC
Scheduled - Planned Date:
Start: 07/15/2026 5:00:00 AM UTC
End: 07/15/2026 7:00:00 AM UTC

Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components "ODC". Messaging - BIG-IP SSLCert Maintenance

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jul 10, 10:35 UTC
Jul 14, 2026
Xponent Voice & Messaging - DBA-Distributed - Change datatype in database table column<Pre/QA>
Completed - The scheduled maintenance has been completed.
Jul 14, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 07:30 UTC
Scheduled - Planned Date:
Start: 07/14/2026 7:30:00 AM UTC
End: 07/14/2026 10:30:00 AM UTC

Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components "Pre/QA". DBA-Distributed - Change datatype in database table column

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jul 10, 10:29 UTC
Jul 13, 2026
Xponent Voice & Messaging - DBA-Distributed Replication lag parameter changes <ODC/OD2>
Completed - The scheduled maintenance has been completed.
Jul 13, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 09:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 10, 10:25 UTC
Scheduled - Planned Date:
Start: 07/13/2026 9:30:00 AM UTC
End: 07/13/2026 1:30:00 PM UTC

Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components "Voice/Prod/ODC/OD2". DBA-Distributed Replication lag parameter changes

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jul 10, 10:25 UTC
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
Bill Explainer PROD Release 26.3.1 – US East
Completed - The scheduled maintenance has been completed.
Jul 10, 08:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 04:30 UTC
Scheduled - We will be deploying updates to Bill Explainer as part of the 26.3.1 rollout. This update introduces various application bug fixes.
Jul 10, 03:53 UTC
Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026
Update to CSG Xponent Statuspage Sender Email
Completed - The scheduled maintenance has been completed.
Jul 6, 07:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 2, 12:33 UTC
Scheduled - What is happening?
We will carry out planned maintenance to update the sender address used for CSG Xponent Statuspage notifications. This change supports our broader strategy to provide a more consistent, recognisable communications experience across CSG Xponent services. After the update is completed, notification emails will be sent from "alerts@csg-xponent.com" instead of "alerts@kitewheel.com".

When is this happening?
The update is scheduled for Monday, 6th July, at 4:00 AM UTC and is expected to complete by 8:30 AM UTC.

What this means for you?
• Future maintenance and incident notifications from the CSG Xponent Statuspage will come from "alerts@csg-xponent.com".
• The legacy sender address, "alerts@kitewheel.com", will be retired following this update.
• If you or your team uses email allowlists, filters, or inbox rules for these notifications, please update them to recognise the new sender address.
• No changes are required to your existing Statuspage subscription settings.

If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jul 2, 12:26 UTC
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

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