All Systems Operational

Uptime over the past 90 days. View historical uptime.
DATA IN Operational
CSG S1 01 - Europe (Frankfurt) Operational
CSG S1 02 - Europe (Frankfurt) Operational
CSG S2 - Europe (Frankfurt) Operational
CSG S1 - US East (N. Virginia) Operational
CSG S2 - US East (N. Virginia) Operational
CSG S3 - US East (N. Virginia) Operational
CSG S4 - US East (N. Virginia) Operational
KW S1 - US East (N. Virginia) Operational
KW S2 - US East (N. Virginia) Operational
KW S3 - US East (N. Virginia) Operational
KW S4 - US East (N. Virginia) Operational
KW S5 - US East (N. Virginia) Operational
KW S1 - US West (Oregon) Operational
PROFILING Operational
CSG S1 01 - Europe (Frankfurt) Operational
CSG S1 02 - Europe (Frankfurt) Operational
CSG S2 - Europe (Frankfurt) Operational
CSG S1 - US East (N. Virginia) Operational
CSG S2 - US East (N. Virginia) Operational
CSG S3 - US East (N. Virginia) Operational
CSG S4 - US East (N. Virginia) Operational
KW S1 - US East (N. Virginia) Operational
KW S2 - US East (N. Virginia) Operational
KW S3 - US East (N. Virginia) Operational
KW S4 - US East (N. Virginia) Operational
KW S5 - US East (N. Virginia) Operational
KW S1 - US West (Oregon) Operational
JOURNEY ORCHESTRATION Operational
CSG S1 01 - Europe (Frankfurt) Operational
CSG S1 02 - Europe (Frankfurt) Operational
CSG S2 - Europe (Frankfurt) Operational
CSG S1 - US East (N. Virginia) Operational
CSG S2 - US East (N. Virginia) Operational
CSG S3 - US East (N. Virginia) Operational
CSG S4 - US East (N. Virginia) Operational
KW S1 - US East (N. Virginia) Operational
KW S2 - US East (N. Virginia) Operational
KW S3 - US East (N. Virginia) Operational
KW S4 - US East (N. Virginia) Operational
KW S5 - US East (N. Virginia) Operational
KW S1 - US West (Oregon) Operational
COMMUNICATIONS Operational
CX Channels - SMS - Omaha Data Center 1 Operational
CX Channels - SMS - Omaha Data Center 2 Operational
CX Channels - SMS - Azure East US Operational
CX Channels - SMS - Azure West US Operational
CX Channels - MMS - Omaha Data Center 1 Operational
CX Channels - MMS - Omaha Data Center 2 Operational
CX Channels - MMS - Azure East US Operational
CX Channels - MMS - Azure West US Operational
CX Channels - Voice - Omaha Data Center 1 Operational
CX Channels - Voice - Omaha Data Center 2 Operational
CX Channels - Voice - Azure East US Operational
CX Channels - Voice - Azure West US Operational
CX Channels - RCS - Omaha Data Center 1 Operational
CX Channels - RCS - Omaha Data Center 2 Operational
CX Channels - RCS - Azure East US Operational
CX Channels - RCS - Azure West US Operational
CX Channels - Email - AWS US East (N. Virginia) Operational
CX Channels - Email - AWS EU Central (Frankfurt) Operational
CX Channels - Email - Omaha Data Center 1 Operational
ANALYTICS Operational
CSG S1 01 - Europe (Frankfurt) Operational
CSG S1 02 - Europe (Frankfurt) Operational
CSG S2 - Europe (Frankfurt) Operational
CSG S1 - US East (N. Virginia) Operational
CSG S2 - US East (N. Virginia) Operational
CSG S3 - US East (N. Virginia) Operational
CSG S4 - US East (N. Virginia) Operational
KW S1 - US East (N. Virginia) Operational
KW S2 - US East (N. Virginia) Operational
KW S3 - US East (N. Virginia) Operational
KW S4 - US East (N. Virginia) Operational
KW S5 - US East (N. Virginia) Operational
KW S1 - US West (Oregon) Operational
DATA OUT Operational
CSG S1 01 - Europe (Frankfurt) Operational
CSG S1 02 - Europe (Frankfurt) Operational
CSG S2 - Europe (Frankfurt) Operational
CSG S1 - US East (N. Virginia) Operational
CSG S2 - US East (N. Virginia) Operational
CSG S3 - US East (N. Virginia) Operational
CSG S4 - US East (N. Virginia) Operational
KW S1 - US East (N. Virginia) Operational
KW S2 - US East (N. Virginia) Operational
KW S3 - US East (N. Virginia) Operational
KW S4 - US East (N. Virginia) Operational
KW S5 - US East (N. Virginia) Operational
KW S1 - US West (Oregon) Operational
PREMIUM EXPERIENCE APPLICATIONS Operational
Batch Commuincations Engine - US East (N. Virginia) Operational
Bill Explainer Microsite API - US East (N. Virginia) Operational
Bill Explainer Studio - US East (N. Virginia) Operational
Payment Reminder Microsite API - US East (N. Virginia) Operational
Payment Reminder Studio - US East (N. Virginia) Operational
Xponent Communications Control - US East (N. Virginia) Operational
Xponent Communications Control - AWS EU Central (Frankfurt) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Xponent Core Upgrade to 26.3.1 – CSG Europe (Frankfurt) Region [2 of 2]
Completed - The scheduled maintenance has been completed.
Sep 8, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 16:00 UTC
Scheduled - Planned Date:
Start: September 08, 2026, 16:00 UTC
End: September 08, 2026, 19:00 UTC

Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.3.1 in the Europe (Frankfurt) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.

All upgrades will be performed on a rolling basis on September 8.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Sep 4, 22:45 UTC
Xponent Core Upgrade to 26.3.1 – Kitewheel US West (Oregon) Region
Completed - The scheduled maintenance has been completed.
Sep 8, 09:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:32 UTC
Scheduled - Planned Date:
Start: September 08, 2026, 06:30 UTC
End: September 08, 2026, 09:30 UTC

Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.3.1 in the US West (Oregon) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.

All upgrades will be performed on a rolling basis starting on September 8 and ending on September 8.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Sep 4, 22:39 UTC
Xponent Core Upgrade to 26.3.1 – Kitewheel US East (N. Virginia) Region
Completed - The scheduled maintenance has been completed.
Sep 8, 09:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:31 UTC
Scheduled - Planned Date:
Start: September 08, 2026, 06:30 UTC
End: September 08, 2026, 09:30 UTC

Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.3.1 in the US East (N. Virginia) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.

All upgrades will be performed on a rolling basis on September 8.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Sep 4, 22:22 UTC
Xponent Core Upgrade to 26.3.1 – CSG Europe (Frankfurt) Region [1 of 2]
Completed - The scheduled maintenance has been completed.
Sep 8, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:31 UTC
Scheduled - Planned Date:
Start: September 08, 2026, 06:30 UTC
End: September 08, 2026, 09:30 UTC

Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.3.1 in the Europe (Frankfurt) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.

All upgrades will be performed on a rolling basis on September 8.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Sep 4, 22:42 UTC
Xponent Core Upgrade to 26.3.1 – CSG US East (N. Virginia) Region
Completed - The scheduled maintenance has been completed.
Sep 8, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:30 UTC
Scheduled - Planned Date:
Start: September 08, 2026, 06:30 UTC
End: September 08, 2026, 09:30 UTC

Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.3.1 in the US East (N. Virginia) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.

All upgrades will be performed on a rolling basis on September 8.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Sep 4, 22:36 UTC

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Xponent Communications Control PROD Multiparser service endpoint update
Completed - The scheduled maintenance has been completed.
Sep 4, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 21:30 UTC
Scheduled - Planned Date:
Start: 09-03-2026 21:30 UTC
End: 09-03-2026 24:30 UTC

Summary:
We will be deploying updates to Xponent Commuications Control to update our Multiparser service endpoint responsible for Template Preview within XCC.

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Sep 3, 21:22 UTC

Sep 3, 2026

Xponent Communications Control PROD Release 26.3.2 – US & EU
Completed - The scheduled maintenance has been completed.
Sep 3, 15:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 01:00 UTC
Scheduled - Planned Date:
Start: 09/02/2026 1:00:00 PM UTC
End: 09/02/2026 10:00:00 PM UTC

Summary:
We will be deploying updates to Xponent Communications Control as part of the 26.3.2 release rollout. This update introduces various feature enhancements and bug fixes to the AWS application.

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Aug 31, 14:36 UTC

Sep 2, 2026

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

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