All Systems Operational

Uptime over the past 90 days. View historical uptime.
DATA IN Operational
CSG S1 01 - Europe (Frankfurt) Operational
CSG S1 02 - Europe (Frankfurt) Operational
CSG S2 - Europe (Frankfurt) Operational
CSG S1 - US East (N. Virginia) Operational
CSG S2 - US East (N. Virginia) Operational
CSG S3 - US East (N. Virginia) Operational
CSG S4 - US East (N. Virginia) Operational
KW S1 - US East (N. Virginia) Operational
KW S2 - US East (N. Virginia) Operational
KW S3 - US East (N. Virginia) Operational
KW S4 - US East (N. Virginia) Operational
KW S5 - US East (N. Virginia) Operational
KW S1 - US West (Oregon) Operational
PROFILING Operational
CSG S1 01 - Europe (Frankfurt) Operational
CSG S1 02 - Europe (Frankfurt) Operational
CSG S2 - Europe (Frankfurt) Operational
CSG S1 - US East (N. Virginia) Operational
CSG S2 - US East (N. Virginia) Operational
CSG S3 - US East (N. Virginia) Operational
CSG S4 - US East (N. Virginia) Operational
KW S1 - US East (N. Virginia) Operational
KW S2 - US East (N. Virginia) Operational
KW S3 - US East (N. Virginia) Operational
KW S4 - US East (N. Virginia) Operational
KW S5 - US East (N. Virginia) Operational
KW S1 - US West (Oregon) Operational
JOURNEY ORCHESTRATION Operational
CSG S1 01 - Europe (Frankfurt) Operational
CSG S1 02 - Europe (Frankfurt) Operational
CSG S2 - Europe (Frankfurt) Operational
CSG S1 - US East (N. Virginia) Operational
CSG S2 - US East (N. Virginia) Operational
CSG S3 - US East (N. Virginia) Operational
CSG S4 - US East (N. Virginia) Operational
KW S1 - US East (N. Virginia) Operational
KW S2 - US East (N. Virginia) Operational
KW S3 - US East (N. Virginia) Operational
KW S4 - US East (N. Virginia) Operational
KW S5 - US East (N. Virginia) Operational
KW S1 - US West (Oregon) Operational
COMMUNICATIONS Operational
CX Channels - SMS - Omaha Data Center 1 Operational
CX Channels - SMS - Omaha Data Center 2 Operational
CX Channels - SMS - Azure East US Operational
CX Channels - SMS - Azure West US Operational
CX Channels - MMS - Omaha Data Center 1 Operational
CX Channels - MMS - Omaha Data Center 2 Operational
CX Channels - MMS - Azure East US Operational
CX Channels - MMS - Azure West US Operational
CX Channels - Voice - Omaha Data Center 1 Operational
CX Channels - Voice - Omaha Data Center 2 Operational
CX Channels - Voice - Azure East US Operational
CX Channels - Voice - Azure West US Operational
CX Channels - RCS - Omaha Data Center 1 Operational
CX Channels - RCS - Omaha Data Center 2 Operational
CX Channels - RCS - Azure East US Operational
CX Channels - RCS - Azure West US Operational
CX Channels - Email - AWS US East (N. Virginia) Operational
CX Channels - Email - AWS EU Central (Frankfurt) Operational
CX Channels - Email - Omaha Data Center 1 Operational
ANALYTICS Operational
CSG S1 01 - Europe (Frankfurt) Operational
CSG S1 02 - Europe (Frankfurt) Operational
CSG S2 - Europe (Frankfurt) Operational
CSG S1 - US East (N. Virginia) Operational
CSG S2 - US East (N. Virginia) Operational
CSG S3 - US East (N. Virginia) Operational
CSG S4 - US East (N. Virginia) Operational
KW S1 - US East (N. Virginia) Operational
KW S2 - US East (N. Virginia) Operational
KW S3 - US East (N. Virginia) Operational
KW S4 - US East (N. Virginia) Operational
KW S5 - US East (N. Virginia) Operational
KW S1 - US West (Oregon) Operational
DATA OUT Operational
CSG S1 01 - Europe (Frankfurt) Operational
CSG S1 02 - Europe (Frankfurt) Operational
CSG S2 - Europe (Frankfurt) Operational
CSG S1 - US East (N. Virginia) Operational
CSG S2 - US East (N. Virginia) Operational
CSG S3 - US East (N. Virginia) Operational
CSG S4 - US East (N. Virginia) Operational
KW S1 - US East (N. Virginia) Operational
KW S2 - US East (N. Virginia) Operational
KW S3 - US East (N. Virginia) Operational
KW S4 - US East (N. Virginia) Operational
KW S5 - US East (N. Virginia) Operational
KW S1 - US West (Oregon) Operational
PREMIUM EXPERIENCE APPLICATIONS Operational
Batch Commuincations Engine - US East (N. Virginia) Operational
Bill Explainer Microsite API - US East (N. Virginia) Operational
Bill Explainer Studio - US East (N. Virginia) Operational
Payment Reminder Microsite API - US East (N. Virginia) Operational
Payment Reminder Studio - US East (N. Virginia) Operational
Xponent Communications Control - US East (N. Virginia) Operational
Xponent Communications Control - AWS EU Central (Frankfurt) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 30, 2026

No incidents reported today.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

Xponent Core Platform – Degraded Graph Execution Engine – Kitewheel US West (Oregon)
Resolved - Incident Status: Resolved
Impact: Minor

Description:
Graph execution on the Kitewheel US West (Oregon) engine was degraded because the service ran out of memory. The issue affecting the Kitewheel US West (Oregon) Engine in the US West (Oregon) region has been fully resolved. Our monitoring has not detected any further errors, and all services are operating normally.

Incident Start Time: October 27, 2026, 23:00 UTC
Incident End Time: October 28, 2026, 03:08 UTC

Next Steps:
- No action is required.
- If you notice unexpected behavior, please contact CSG's Global Service Desk via the MyCSG Support Portal (https://www.csgi.com/mycsgcustomer-support/) or call the phone number listed at the bottom of the page for your region.
Oct 27, 23:00 UTC

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

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