In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 01, 2026 - 13:00 UTC
Apr 01, 2026 - 13:00 UTC
Scheduled - Planned Date:
Start: 04-01-2026, 13:00 UTC
End: 04-01-2026, 22:00 UTC
Summary:
We will be deploying updates to Xponent Communications Control as part of the 26.2.1 rollout. This update introduces update to max characters in SMS templates, thumbnail when hovering over RCS templates, and various bug fixes.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Apr 1, 2026 13:00-22:00 UTC
Start: 04-01-2026, 13:00 UTC
End: 04-01-2026, 22:00 UTC
Summary:
We will be deploying updates to Xponent Communications Control as part of the 26.2.1 rollout. This update introduces update to max characters in SMS templates, thumbnail when hovering over RCS templates, and various bug fixes.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Apr 1, 2026 13:00-22:00 UTC
DATA IN
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
PROFILING
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
JOURNEY ORCHESTRATION
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
COMMUNICATIONS
Operational
CX Channels - SMS - Omaha Data Center 1
Operational
CX Channels - SMS - Omaha Data Center 2
Operational
CX Channels - SMS - Azure East US
Operational
CX Channels - SMS - Azure West US
Operational
CX Channels - MMS - Omaha Data Center 1
Operational
CX Channels - MMS - Omaha Data Center 2
Operational
CX Channels - MMS - Azure East US
Operational
CX Channels - MMS - Azure West US
Operational
CX Channels - Voice - Omaha Data Center 1
Operational
CX Channels - Voice - Omaha Data Center 2
Operational
CX Channels - Voice - Azure East US
Operational
CX Channels - Voice - Azure West US
Operational
CX Channels - RCS - Omaha Data Center 1
Operational
CX Channels - RCS - Omaha Data Center 2
Operational
CX Channels - RCS - Azure East US
Operational
CX Channels - RCS - Azure West US
Operational
CX Channels - Email - AWS US East (N. Virginia)
Operational
CX Channels - Email - AWS EU Central (Frankfurt)
Operational
CX Channels - Email - Omaha Data Center 1
Operational
ANALYTICS
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
DATA OUT
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
PREMIUM EXPERIENCE APPLICATIONS
Under Maintenance
Batch Commuincations Engine - US East (N. Virginia)
Operational
Bill Explainer Microsite API - US East (N. Virginia)
Operational
Bill Explainer Studio - US East (N. Virginia)
Operational
Payment Reminder Microsite API - US East (N. Virginia)
Operational
Payment Reminder Studio - US East (N. Virginia)
Operational
Xponent Communications Control - US East (N. Virginia)
Under Maintenance
Xponent Communications Control - AWS EU Central (Frankfurt)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Xponent Core Upgrade to 26.1 – CSG Europe (Frankfurt) Region [1 of 2] Apr 7, 2026 05:30-08:30 UTC
Planned Date:
Start: April 07, 2026, 05:30 UTC
End: April 07, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.1 in the Europe (Frankfurt) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.
All upgrades will be performed on a rolling basis starting on April 7 and ending on April 16.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Apr 01, 2026 - 10:26 UTC
Start: April 07, 2026, 05:30 UTC
End: April 07, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.1 in the Europe (Frankfurt) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.
All upgrades will be performed on a rolling basis starting on April 7 and ending on April 16.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Apr 01, 2026 - 10:26 UTC
Xponent Core Upgrade to 26.1 – CSG Europe (Frankfurt) Region [2 of 2] Apr 9, 2026 05:30-08:30 UTC
Planned Date:
Start: April 09, 2026, 05:30 UTC
End: April 09, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.1 in the Europe (Frankfurt) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.
All upgrades will be performed on a rolling basis starting on April 7 and ending on April 16.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Apr 01, 2026 - 10:31 UTC
Start: April 09, 2026, 05:30 UTC
End: April 09, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.1 in the Europe (Frankfurt) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.
All upgrades will be performed on a rolling basis starting on April 7 and ending on April 16.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Apr 01, 2026 - 10:31 UTC
Xponent Core Upgrade to 26.1 – Kitewheel US East (N. Virginia) Region Apr 14, 2026 05:30-08:30 UTC
Planned Date:
Start: April 14, 2026, 05:30 UTC
End: April 14, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.1 in the US East (N. Virginia) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.
All upgrades will be performed on a rolling basis starting on April 7 and ending on April 16.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Apr 01, 2026 - 10:37 UTC
Start: April 14, 2026, 05:30 UTC
End: April 14, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.1 in the US East (N. Virginia) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.
All upgrades will be performed on a rolling basis starting on April 7 and ending on April 16.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Apr 01, 2026 - 10:37 UTC
Xponent Core Upgrade to 26.1 – Kitewheel US West (Oregon) Region Apr 14, 2026 05:30-08:30 UTC
Planned Date:
Start: April 14, 2026, 05:30 UTC
End: April 14, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.1 in the US West (Oregon) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.
All upgrades will be performed on a rolling basis starting on April 7 and ending on April 16.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Apr 01, 2026 - 10:42 UTC
Start: April 14, 2026, 05:30 UTC
End: April 14, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.1 in the US West (Oregon) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.
All upgrades will be performed on a rolling basis starting on April 7 and ending on April 16.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Apr 01, 2026 - 10:42 UTC
Xponent Core Upgrade to 26.1 – CSG US East (N. Virginia) Region Apr 16, 2026 05:30-08:30 UTC
Planned Date:
Start: April 16, 2026, 05:30 UTC
End: April 16, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.1 in the US East (N. Virginia) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.
All upgrades will be performed on a rolling basis starting on April 7 and ending on April 16.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Apr 01, 2026 - 10:44 UTC
Start: April 16, 2026, 05:30 UTC
End: April 16, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.1 in the US East (N. Virginia) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.
All upgrades will be performed on a rolling basis starting on April 7 and ending on April 16.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Apr 01, 2026 - 10:44 UTC