All Systems Operational

Uptime over the past 90 days. View historical uptime.
DATA IN Operational
90 days ago
100.0 % uptime
Today
CSG S1 01 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 02 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
PROFILING Operational
90 days ago
100.0 % uptime
Today
CSG S1 01 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 02 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
JOURNEY ORCHESTRATION Operational
90 days ago
100.0 % uptime
Today
CSG S1 01 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 02 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
COMMUNICATIONS Operational
90 days ago
100.0 % uptime
Today
CX Channels - SMS - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
CX Channels - SMS - Omaha Data Center 2 Operational
90 days ago
100.0 % uptime
Today
CX Channels - SMS - Azure East US Operational
90 days ago
100.0 % uptime
Today
CX Channels - SMS - Azure West US Operational
90 days ago
100.0 % uptime
Today
CX Channels - MMS - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
CX Channels - MMS - Omaha Data Center 2 Operational
90 days ago
100.0 % uptime
Today
CX Channels - MMS - Azure East US Operational
90 days ago
100.0 % uptime
Today
CX Channels - MMS - Azure West US Operational
90 days ago
100.0 % uptime
Today
CX Channels - Voice - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
CX Channels - Voice - Omaha Data Center 2 Operational
90 days ago
100.0 % uptime
Today
CX Channels - Voice - Azure East US Operational
90 days ago
100.0 % uptime
Today
CX Channels - Voice - Azure West US Operational
90 days ago
100.0 % uptime
Today
CX Channels - RCS - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
CX Channels - RCS - Omaha Data Center 2 Operational
90 days ago
100.0 % uptime
Today
CX Channels - RCS - Azure East US Operational
90 days ago
100.0 % uptime
Today
CX Channels - RCS - Azure West US Operational
90 days ago
100.0 % uptime
Today
CX Channels - Email - AWS US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CX Channels - Email - AWS EU Central (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CX Channels - Email - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
ANALYTICS Operational
90 days ago
100.0 % uptime
Today
CSG S1 01 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 02 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
DATA OUT Operational
90 days ago
100.0 % uptime
Today
CSG S1 01 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 02 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
PREMIUM EXPERIENCE APPLICATIONS Operational
90 days ago
100.0 % uptime
Today
Batch Commuincations Engine - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Bill Explainer Microsite API - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Bill Explainer Studio - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Payment Reminder Microsite API - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Payment Reminder Studio - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Xponent Communications Control - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Xponent Communications Control - AWS EU Central (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Update to CSG Xponent Statuspage Sender Email Jul 6, 2026 04:00-08:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jul 02, 2026 - 12:33 UTC
Scheduled - What is happening?
We will carry out planned maintenance to update the sender address used for CSG Xponent Statuspage notifications. This change supports our broader strategy to provide a more consistent, recognisable communications experience across CSG Xponent services. After the update is completed, notification emails will be sent from "alerts@csg-xponent.com" instead of "alerts@kitewheel.com".

When is this happening?
The update is scheduled for Monday, 6th July, at 4:00 AM UTC and is expected to complete by 8:30 AM UTC.

What this means for you?
• Future maintenance and incident notifications from the CSG Xponent Statuspage will come from "alerts@csg-xponent.com".
• The legacy sender address, "alerts@kitewheel.com", will be retired following this update.
• If you or your team uses email allowlists, filters, or inbox rules for these notifications, please update them to recognise the new sender address.
• No changes are required to your existing Statuspage subscription settings.

If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jul 02, 2026 - 12:26 UTC
Jul 2, 2026
Batch Communication Engine PROD Release 26.2.8.1
Completed - The scheduled maintenance has been completed.
Jul 2, 13:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 04:30 UTC
Scheduled - We will be deploying updates to Batch Communication Engine as part of the 26.2.8.1 rollout. This update introduces various application bug fixes.
Jun 30, 11:35 UTC
Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026
Xponent Voice & Messaging - ODC Firewall Upgrade
Completed - The scheduled maintenance has been completed.
Jun 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 05:00 UTC
Scheduled - Planned Date:
Start: 06/26/2026 05:00:00 AM UTC
End: 06/26/2026 11:00:00 AM UTC

Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components "Voice/Prod/ODC".

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jun 22, 04:22 UTC
Xponent Core Upgrade to 26.2.4 – CSG Europe (Frankfurt) Region [1 of 2]
Completed - The scheduled maintenance has been completed.
Jun 26, 08:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 05:30 UTC
Scheduled - Planned Date
Start: June 26, 2026, 05:30 UTC
End: June 26, 2026, 08:30 UTC

Summary:
Xponent will undergo planned maintenance to apply hotfix version 26.2.4 in the Europe (Frankfurt) region.

This hotfix is focused on backend stability improvements for the Data In and Journey Orchestration services, including performance enhancements, bug fixes, and overall system resilience. There are no customer-facing feature changes. Detailed release notes in Document360 are not expected for this release.

All upgrades will be performed on a rolling basis during the maintenance window.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruptions while individual stacks restart. No action is required.

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behaviour, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jun 24, 11:01 UTC
Xponent Core Upgrade to 26.2.4 – CSG Europe (Frankfurt) Region [2 of 2]
Completed - The scheduled maintenance has been completed.
Jun 26, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 05:31 UTC
Scheduled - Planned Date
Start: June 26, 2026, 05:30 UTC
End: June 26, 2026, 08:30 UTC

Summary:
Xponent will undergo planned maintenance to apply hotfix version 26.2.4 in the Europe (Frankfurt) region.

This hotfix is focused on backend stability improvements for the Data In and Journey Orchestration services, including performance enhancements, bug fixes, and overall system resilience. There are no customer-facing feature changes. Detailed release notes in Document360 are not expected for this release.

All upgrades will be performed on a rolling basis during the maintenance window.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruptions while individual stacks restart. No action is required.

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behaviour, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jun 24, 11:04 UTC
Jun 25, 2026

No incidents reported.

Jun 24, 2026
Xponent Voice & Messaging - CTE SSL Certificate Renewals
Completed - The scheduled maintenance has been completed.
Jun 24, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 21:00 UTC
Scheduled - Planned Date:
Start: 06/25/2026 03:00:00 AM UTC
End: 06/25/2026 05:00:00 AM UTC

Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components "Voice/Messaging/CTE".

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jun 22, 04:19 UTC
Xponent Voice & Messaging - ODC&OD2-Production: Metrocluster Maintenance
Completed - The scheduled maintenance has been completed.
Jun 24, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 22, 04:15 UTC
Scheduled - Planned Date:
Start: 06/24/2026 10:00:00 AM UTC
End: 06/24/2026 01:00:00 PM UTC

Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components "Voice/Prod/ODC/OD2".

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jun 22, 04:15 UTC
Xponent Voice & Messaging - ODC Firewall Upgrade
Completed - The scheduled maintenance has been completed.
Jun 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 04:00 UTC
Scheduled - Planned Date:
Start: 06/24/2026 04:00:00 AM UTC
End: 06/24/2026 10:00:00 AM UTC

Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components "Voice/Prod/ODC".

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jun 22, 04:07 UTC
Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026
Xponent Core Upgrade to 26.2.3 – Kitewheel US East (N. Virginia) Region
Completed - The scheduled maintenance has been completed.
Jun 18, 08:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 05:31 UTC
Scheduled - Planned Date
Start: June 18, 2026, 05:30 UTC
End: June 18, 2026, 08:30 UTC

Summary:
Xponent will undergo planned maintenance to apply hotfix version 26.2.3 in the US East (N. Virginia) region.

This hotfix is focused on backend stability improvements, including large payload handling and overall system resilience. There are no functional customer-facing feature changes. Detailed release notes in Document360 are not expected for this release.

As part of these stability improvements, the Visual Test Console will no longer display outputs that exceed the supported size limit. In such cases, the UI will display a message indicating that the output is too large to display. This change helps prevent UI instability caused by large payloads and supports more consistent behaviour during graph testing.

All upgrades will be performed on a rolling basis during the maintenance window.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruptions while individual stacks restart. No action is required.

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behaviour, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jun 12, 16:05 UTC
Xponent Core Upgrade to 26.2.3 – Kitewheel US West (Oregon) Region
Completed - The scheduled maintenance has been completed.
Jun 18, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 05:30 UTC
Scheduled - Planned Date
Start: June 18, 2026, 05:30 UTC
End: June 18, 2026, 08:30 UTC

Summary:
Xponent will undergo planned maintenance to apply hotfix version 26.2.3 in the US West (Oregon) region.

This hotfix is focused on backend stability improvements, including large payload handling and overall system resilience. There are no functional customer-facing feature changes. Detailed release notes in Document360 are not expected for this release.

As part of these stability improvements, the Visual Test Console will no longer display outputs that exceed the supported size limit. In such cases, the UI will display a message indicating that the output is too large to display. This change helps prevent UI instability caused by large payloads and supports more consistent behaviour during graph testing.

All upgrades will be performed on a rolling basis during the maintenance window.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruptions while individual stacks restart. No action is required.

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behaviour, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jun 12, 16:06 UTC
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