All Systems Operational
DATA IN
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
PROFILING
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
JOURNEY ORCHESTRATION
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
COMMUNICATIONS
Operational
CX Channels - SMS - Omaha Data Center 1
Operational
CX Channels - SMS - Omaha Data Center 2
Operational
CX Channels - SMS - Azure East US
Operational
CX Channels - SMS - Azure West US
Operational
CX Channels - MMS - Omaha Data Center 1
Operational
CX Channels - MMS - Omaha Data Center 2
Operational
CX Channels - MMS - Azure East US
Operational
CX Channels - MMS - Azure West US
Operational
CX Channels - Voice - Omaha Data Center 1
Operational
CX Channels - Voice - Omaha Data Center 2
Operational
CX Channels - Voice - Azure East US
Operational
CX Channels - Voice - Azure West US
Operational
CX Channels - RCS - Omaha Data Center 1
Operational
CX Channels - RCS - Omaha Data Center 2
Operational
CX Channels - RCS - Azure East US
Operational
CX Channels - RCS - Azure West US
Operational
CX Channels - Email - AWS US East (N. Virginia)
Operational
CX Channels - Email - AWS EU Central (Frankfurt)
Operational
CX Channels - Email - Omaha Data Center 1
Operational
ANALYTICS
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
DATA OUT
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
PREMIUM EXPERIENCE APPLICATIONS
Operational
Batch Commuincations Engine - US East (N. Virginia)
Operational
Bill Explainer Microsite API - US East (N. Virginia)
Operational
Bill Explainer Studio - US East (N. Virginia)
Operational
Payment Reminder Microsite API - US East (N. Virginia)
Operational
Payment Reminder Studio - US East (N. Virginia)
Operational
Xponent Communications Control - US East (N. Virginia)
Operational
Xponent Communications Control - AWS EU Central (Frankfurt)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Xponent Voice & Messaging - ODC Firewall Upgrade Jun 24, 2026 04:00-10:00 UTC
Planned Date:
Start: 06/24/2026 04:00:00 AM UTC
End: 06/24/2026 10:00:00 AM UTC
Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components "Voice/Prod/ODC".
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Jun 22, 2026 - 04:07 UTC
Start: 06/24/2026 04:00:00 AM UTC
End: 06/24/2026 10:00:00 AM UTC
Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components "Voice/Prod/ODC".
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Jun 22, 2026 - 04:07 UTC
Xponent Voice & Messaging - ODC&OD2-Production: Metrocluster Maintenance Jun 24, 2026 10:00-13:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 22, 2026 - 04:15 UTC
Jun 22, 2026 - 04:15 UTC
Scheduled -
Planned Date:
Start: 06/24/2026 10:00:00 AM UTC
End: 06/24/2026 01:00:00 PM UTC
Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components "Voice/Prod/ODC/OD2".
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jun 22, 2026 - 04:15 UTC
Start: 06/24/2026 10:00:00 AM UTC
End: 06/24/2026 01:00:00 PM UTC
Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components "Voice/Prod/ODC/OD2".
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jun 22, 2026 - 04:15 UTC
Xponent Voice & Messaging - CTE SSL Certificate Renewals Jun 24, 2026 21:00-23:00 UTC
Planned Date:
Start: 06/25/2026 03:00:00 AM UTC
End: 06/25/2026 05:00:00 AM UTC
Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components "Voice/Messaging/CTE".
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Jun 22, 2026 - 04:19 UTC
Start: 06/25/2026 03:00:00 AM UTC
End: 06/25/2026 05:00:00 AM UTC
Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components "Voice/Messaging/CTE".
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Jun 22, 2026 - 04:19 UTC
Xponent Voice & Messaging - ODC Firewall Upgrade Jun 26, 2026 05:00-11:00 UTC
Planned Date:
Start: 06/26/2026 05:00:00 AM UTC
End: 06/26/2026 11:00:00 AM UTC
Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components "Voice/Prod/ODC".
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Jun 22, 2026 - 04:22 UTC
Start: 06/26/2026 05:00:00 AM UTC
End: 06/26/2026 11:00:00 AM UTC
Summary:
CSG Xponent Voice and Messaging applications will undergo scheduled maintenance, which will impact components "Voice/Prod/ODC".
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Jun 22, 2026 - 04:22 UTC