Xponent Voice & Messaging - Storage Array Maintenance (Voice/OD2)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 2026 - 04:00 UTC
Scheduled - Purity code upgrades are done online with no anticipated impact. Since it uses a dual-controller architecture, only one controller will be upgraded at a time.
Config Changes:
1 - DNS failover - To mitigate the risk, cutover traffic 100% to ODC
2 - Disable OB calling.
Apr 21, 2026 04:00-09:00 UTC
Uptime over the past 90 days. View historical uptime.
DATA IN Operational
90 days ago
100.0 % uptime
Today
CSG S1 01 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 02 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
PROFILING Operational
90 days ago
100.0 % uptime
Today
CSG S1 01 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 02 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
JOURNEY ORCHESTRATION Operational
90 days ago
100.0 % uptime
Today
CSG S1 01 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 02 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
COMMUNICATIONS Under Maintenance
90 days ago
100.0 % uptime
Today
CX Channels - SMS - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
CX Channels - SMS - Omaha Data Center 2 Operational
90 days ago
100.0 % uptime
Today
CX Channels - SMS - Azure East US Operational
90 days ago
100.0 % uptime
Today
CX Channels - SMS - Azure West US Operational
90 days ago
100.0 % uptime
Today
CX Channels - MMS - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
CX Channels - MMS - Omaha Data Center 2 Operational
90 days ago
100.0 % uptime
Today
CX Channels - MMS - Azure East US Operational
90 days ago
100.0 % uptime
Today
CX Channels - MMS - Azure West US Operational
90 days ago
100.0 % uptime
Today
CX Channels - Voice - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
CX Channels - Voice - Omaha Data Center 2 Under Maintenance
90 days ago
100.0 % uptime
Today
CX Channels - Voice - Azure East US Operational
90 days ago
100.0 % uptime
Today
CX Channels - Voice - Azure West US Operational
90 days ago
100.0 % uptime
Today
CX Channels - RCS - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
CX Channels - RCS - Omaha Data Center 2 Operational
90 days ago
100.0 % uptime
Today
CX Channels - RCS - Azure East US Operational
90 days ago
100.0 % uptime
Today
CX Channels - RCS - Azure West US Operational
90 days ago
100.0 % uptime
Today
CX Channels - Email - AWS US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CX Channels - Email - AWS EU Central (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CX Channels - Email - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
ANALYTICS Operational
90 days ago
100.0 % uptime
Today
CSG S1 01 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 02 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
DATA OUT Operational
90 days ago
100.0 % uptime
Today
CSG S1 01 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 02 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
PREMIUM EXPERIENCE APPLICATIONS Operational
90 days ago
100.0 % uptime
Today
Batch Commuincations Engine - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Bill Explainer Microsite API - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Bill Explainer Studio - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Payment Reminder Microsite API - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Payment Reminder Studio - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Xponent Communications Control - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Xponent Communications Control - AWS EU Central (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Xponent Voice & Messaging - Network OS Upgrade Maintenance (Voice/ODC) Apr 22, 2026 04:00-10:00 UTC

Network Services will upgrade the firewall pairs to the new version as the current train of is becoming EOS and will lose future support.
Posted on Apr 20, 2026 - 12:17 UTC

Xponent Voice & Messaging - BigIP Maintenance (Voice/CTE) Apr 23, 2026 02:00-04:00 UTC

OE will be renewing certificates hosted on BIGIP that are set to expire in May 2026;
Posted on Apr 20, 2026 - 12:24 UTC

Xponent Voice & Messaging - BigIP Maintenance (Voice/OD2) Apr 23, 2026 04:00-06:00 UTC

OE will be renewing certificates hosted on BIGIP that are set to expire in May 2026
Posted on Apr 20, 2026 - 12:27 UTC

Xponent Voice & Messaging - Storage Array Maintenance (Voice/OD2) Apr 24, 2026 04:00-10:00 UTC

Purity code upgrades are done online with no anticipated impact. Since it uses a dual-controller architecture, only one controller will be upgraded at a time.
Config Changes:
1-DNS failover - To mitigate the risk will move Apple Traffic 100% to ODC
2 - Disable OB calling.
Posted on Apr 20, 2026 - 12:30 UTC

Xponent Voice & Messaging - Network Internet Router Maintenance (Voice/OD2) Apr 24, 2026 04:00-10:00 UTC

Network Services will Replace Internet Routers with new Equipment. Migrate connectivity services to new internet routers in OD2.
Config Changes:
1-DNS failover - To mitigate the risk will move Apple Traffic 100% to ODC
Posted on Apr 20, 2026 - 12:34 UTC

Xponent Voice & Messaging - Storage Array Maintenance (Voice/ODC) Apr 27, 2026 04:00-09:00 UTC

Purity code upgrades are done online with no anticipated impact. Since it uses a dual-controller architecture, only one controller will be upgraded at a time.

Config Changes:
1-DNS failover - To mitigate the risk will move Apple Traffic 100% to OD2
2 - Disable OB calling.
Posted on Apr 20, 2026 - 12:37 UTC

Xponent Voice & Messaging - DNE Maintenance (Voice/ODC) Apr 29, 2026 03:30-12:00 UTC

DNE intends to conduct internal router replacement maintenance within its network.

Config Changes:
1.Apple Carrier Overrides
2.Site Emergency
3.Disable Carriers
Posted on Apr 20, 2026 - 12:41 UTC

Xponent Voice & Messaging - Network OS Upgrade Maintenance (Voice/ODC) Apr 29, 2026 04:00-10:00 UTC

Network Services will upgrade the firewall pairs to the new version
Posted on Apr 20, 2026 - 12:44 UTC

Xponent Voice & Messaging - Network Router Maintenance (Voice/ODC) Apr 29, 2026 04:00-10:00 UTC

These routers are going to end of life soon and hence we are migrating the configuration
Config Changes:
1.Apple Carrier Overrides
2.Site Emergency
3.Disable Carriers
Posted on Apr 29, 2026 - 04:00 UTC

Xponent Voice & Messaging - Storage Array Maintenance (Voice/ODC) Apr 30, 2026 04:00-09:00 UTC

Purity code upgrades are done online with no anticipated impact. Since it uses a dual-controller architecture, only one controller will be upgraded at a time.

Config Changes:
1-DNS failover - To mitigate the risk will move Apple Traffic 100% to ODC
2 - Disable OB calling.
Posted on Apr 20, 2026 - 12:49 UTC

Xponent Voice & Messaging - Network OS Upgrade Maintenance (Voice/ODC) May 1, 2026 04:00-10:00 UTC

Network Services will upgrade the firewall pairs to the new version.
Config Changes:
1-DNS failover - To mitigate the risk will move Apple Traffic 100% to OD2
2 – Apple carrier override
3 - Disable OB calling.
Posted on Apr 20, 2026 - 12:57 UTC
Apr 21, 2026
Xponent Voice & Messaging - BigIP Maintenance (Voice/ODC)
Completed - The scheduled maintenance has been completed.
Apr 21, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 17, 14:33 UTC
Scheduled - OE will be Disabling Auto Discovery setting and deploy manual virtual server entries for all virtual servers in common-shared.
Config change:
1- DNS failover - To mitigate the risk will move traffic 100% to OD2
Apr 17, 14:04 UTC
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
Xponent Core Upgrade to 26.1 – CSG US East (N. Virginia) Region
Completed - The scheduled maintenance has been completed.
Apr 16, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 05:30 UTC
Scheduled - Planned Date:
Start: April 16, 2026, 05:30 UTC
End: April 16, 2026, 08:30 UTC

Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.1 in the US East (N. Virginia) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.

All upgrades will be performed on a rolling basis starting on April 7 and ending on April 16.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.

Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Apr 1, 10:44 UTC
Apr 15, 2026

No incidents reported.

Apr 14, 2026
Xponent Core Upgrade to 26.1 – Kitewheel US East (N. Virginia) Region
Completed - The scheduled maintenance has been completed.
Apr 14, 08:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 05:30 UTC
Scheduled - Planned Date:
Start: April 14, 2026, 05:30 UTC
End: April 14, 2026, 08:30 UTC

Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.1 in the US East (N. Virginia) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.

All upgrades will be performed on a rolling basis starting on April 7 and ending on April 16.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.

Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Apr 1, 10:37 UTC
Xponent Core Upgrade to 26.1 – Kitewheel US West (Oregon) Region
Completed - The scheduled maintenance has been completed.
Apr 14, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 05:30 UTC
Scheduled - Planned Date:
Start: April 14, 2026, 05:30 UTC
End: April 14, 2026, 08:30 UTC

Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.1 in the US West (Oregon) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.

All upgrades will be performed on a rolling basis starting on April 7 and ending on April 16.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.

Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Apr 1, 10:42 UTC
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
Xponent Core Upgrade to 26.1 – CSG Europe (Frankfurt) Region [2 of 2]
Completed - The scheduled maintenance has been completed.
Apr 9, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 05:30 UTC
Scheduled - Planned Date:
Start: April 09, 2026, 05:30 UTC
End: April 09, 2026, 08:30 UTC

Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.1 in the Europe (Frankfurt) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.

All upgrades will be performed on a rolling basis starting on April 7 and ending on April 16.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.

Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Apr 1, 10:31 UTC
Apr 8, 2026

No incidents reported.

Apr 7, 2026
Xponent Core Upgrade to 26.1 – CSG Europe (Frankfurt) Region [1 of 2]
Completed - The scheduled maintenance has been completed.
Apr 7, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 05:30 UTC
Scheduled - Planned Date:
Start: April 07, 2026, 05:30 UTC
End: April 07, 2026, 08:30 UTC

Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.1 in the Europe (Frankfurt) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.

All upgrades will be performed on a rolling basis starting on April 7 and ending on April 16.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.

Full release notes will be available soon at:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Apr 1, 10:26 UTC
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