All Systems Operational

Uptime over the past 90 days. View historical uptime.
DATA IN Operational
90 days ago
100.0 % uptime
Today
CSG S1 - EU (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - EU (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
PROFILING Operational
90 days ago
100.0 % uptime
Today
CSG S1 - EU (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - EU (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
JOURNEY ORCHESTRATION Operational
90 days ago
100.0 % uptime
Today
CSG S1 - EU (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - EU (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
COMMUNICATIONS Operational
90 days ago
100.0 % uptime
Today
CX Channels - SMS - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
CX Channels - SMS - Omaha Data Center 2 Operational
90 days ago
100.0 % uptime
Today
CX Channels - SMS - Azure East US Operational
90 days ago
100.0 % uptime
Today
CX Channels - SMS - Azure West US Operational
90 days ago
100.0 % uptime
Today
CX Channels - MMS - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
CX Channels - MMS - Omaha Data Center 2 Operational
90 days ago
100.0 % uptime
Today
CX Channels - MMS - Azure East US Operational
90 days ago
100.0 % uptime
Today
CX Channels - MMS - Azure West US Operational
90 days ago
100.0 % uptime
Today
CX Channels - Voice - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
CX Channels - Voice - Omaha Data Center 2 Operational
90 days ago
100.0 % uptime
Today
CX Channels - Voice - Azure East US Operational
90 days ago
100.0 % uptime
Today
CX Channels - Voice - Azure West US Operational
90 days ago
100.0 % uptime
Today
CX Channels - RCS - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
CX Channels - RCS - Omaha Data Center 2 Operational
90 days ago
100.0 % uptime
Today
CX Channels - RCS - Azure East US Operational
90 days ago
100.0 % uptime
Today
CX Channels - RCS - Azure West US Operational
90 days ago
100.0 % uptime
Today
CX Channels - Email - AWS US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CX Channels - Email - AWS EU Central (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CX Channels - Email - Omaha Data Center 1 Operational
90 days ago
100.0 % uptime
Today
ANALYTICS Operational
90 days ago
100.0 % uptime
Today
CSG S1 - EU (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - EU (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
DATA OUT Operational
90 days ago
100.0 % uptime
Today
CSG S1 - EU (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - EU (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S5 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S1 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S2 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S3 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
CSG S4 - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
KW S1 - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
PREMIUM EXPERIENCE APPLICATIONS Operational
90 days ago
100.0 % uptime
Today
Batch Commuincations Engine - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Bill Explainer Microsite API - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Bill Explainer Studio - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Payment Reminder Microsite API - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Payment Reminder Studio - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Xponent Communications Control - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 20, 2026

No incidents reported today.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
Xponent Email PROD Release 26.1.2 – US East & EU Central
Completed - The scheduled maintenance has been completed.
Jan 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 14:00 UTC
Scheduled - Planned Date:
Start: 01/15/2026, 14:00 UTC
End: 01/15/2026, 22:00 UTC

Summary:
We will be deploying updates to the Xponent Email Platform as part of the 26.1.2 rollout. This update introduces new 26.1 release features and bugfixes.

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jan 7, 02:16 UTC
Xponent Core Upgrade to 25.3.3 – CSG US East (N. Virginia) Region
Completed - The scheduled maintenance has been completed.
Jan 15, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 05:30 UTC
Scheduled - Planned Date:
Start: January 15, 2026, 05:30 UTC
End: January 15, 2026, 08:30 UTC

Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3.3. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Data In, Journey Orchestration and Analytics services.

All upgrades will be performed on a rolling basis starting on January 12 and ending on January 15.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.

Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jan 9, 05:38 UTC
Jan 14, 2026
Xponent Core Upgrade to 25.3.3 – Kitewheel US East (N. Virginia) Region
Completed - The scheduled maintenance has been completed.
Jan 14, 08:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 05:30 UTC
Scheduled - Planned Date:
Start: January 14, 2026, 05:30 UTC
End: January 14, 2026, 08:30 UTC

Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3.3. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Data In, Journey Orchestration and Analytics services.

All upgrades will be performed on a rolling basis starting on January 12 and ending on January 15.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.

Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jan 9, 05:35 UTC
Xponent Core Upgrade to 25.3.3 – Kitewheel US West (Oregon) Region
Completed - The scheduled maintenance has been completed.
Jan 14, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 05:30 UTC
Scheduled - Planned Date:
Start: January 14, 2026, 05:30 UTC
End: January 14, 2026, 08:30 UTC

Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3.3. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Data In and Analytics services.

All upgrades will be performed on a rolling basis starting on January 12 and ending on January 15.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.

Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jan 9, 05:37 UTC
Jan 13, 2026

No incidents reported.

Jan 12, 2026
Xponent Core Upgrade to 25.3.3 – Europe (Frankfurt)
Completed - The scheduled maintenance has been completed.
Jan 12, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 05:30 UTC
Scheduled - Planned Date:
Start: January 12, 2026, 05:30 UTC
End: January 12, 2026, 08:30 UTC

Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3.3. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Data In, Journey Orchestration and Analytics services.

All upgrades will be performed on a rolling basis starting on January 12 and ending on January 15.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.

Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Jan 9, 05:33 UTC
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026
Degraded Metrics & Notification Errors in CSG US East (N. Virginia) Region
Resolved - The root cause has been identified and resolved. Following the fix, the system was monitored for approximately two hours and has remained stable. All services are operating normally, and no further impact is expected.
Jan 9, 20:03 UTC
Monitoring - Incident Status: Monitoring
Impact: Major
Incident Priority: High
The root cause has been identified and remediated. The fix has been deployed, and systems are currently being monitored to ensure full stabilization. At this time, no further impact is expected. We will continue to observe the stack and provide additional updates if required.
Jan 9, 18:01 UTC
Investigating - Incident Status: Investigating
Impact: Major
Incident Priority: High
Description:
We are currently experiencing issues affecting your stack. Impacted Hub organisations may see repeated errors in the Xponent Journey Hub notification panel while this incident is ongoing. During this period, some metrics may be lost, which can lead to temporarily degraded or inaccurate metric counts. Journeys are processing normally, and there is no issue with graph processing itself; however, visual testing of graphs on this stack is affected, and graphs will run but will not display trace data. The root cause is under investigation.

Incident Start Time: January 9, 2026, 15:33 UTC

Next Steps:
• Our engineers are actively investigating the issue to determine the root cause.
• Updates will be provided as soon as new information is available.
Jan 9, 16:21 UTC
Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

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