All Systems Operational
DATA IN
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
PROFILING
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
JOURNEY ORCHESTRATION
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
COMMUNICATIONS
Operational
CX Channels - SMS - Omaha Data Center 1
Operational
CX Channels - SMS - Omaha Data Center 2
Operational
CX Channels - SMS - Azure East US
Operational
CX Channels - SMS - Azure West US
Operational
CX Channels - MMS - Omaha Data Center 1
Operational
CX Channels - MMS - Omaha Data Center 2
Operational
CX Channels - MMS - Azure East US
Operational
CX Channels - MMS - Azure West US
Operational
CX Channels - Voice - Omaha Data Center 1
Operational
CX Channels - Voice - Omaha Data Center 2
Operational
CX Channels - Voice - Azure East US
Operational
CX Channels - Voice - Azure West US
Operational
CX Channels - RCS - Omaha Data Center 1
Operational
CX Channels - RCS - Omaha Data Center 2
Operational
CX Channels - RCS - Azure East US
Operational
CX Channels - RCS - Azure West US
Operational
CX Channels - Email - AWS US East (N. Virginia)
Operational
CX Channels - Email - AWS EU Central (Frankfurt)
Operational
CX Channels - Email - Omaha Data Center 1
Operational
ANALYTICS
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
DATA OUT
Operational
CSG S1 01 - Europe (Frankfurt)
Operational
CSG S1 02 - Europe (Frankfurt)
Operational
CSG S2 - Europe (Frankfurt)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
PREMIUM EXPERIENCE APPLICATIONS
Operational
Batch Commuincations Engine - US East (N. Virginia)
Operational
Bill Explainer Microsite API - US East (N. Virginia)
Operational
Bill Explainer Studio - US East (N. Virginia)
Operational
Payment Reminder Microsite API - US East (N. Virginia)
Operational
Payment Reminder Studio - US East (N. Virginia)
Operational
Xponent Communications Control - US East (N. Virginia)
Operational
Xponent Communications Control - AWS EU Central (Frankfurt)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Xponent Core Upgrade to 26.2.3 – CSG US East (N. Virginia) Region Jun 17, 2026 05:30-08:30 UTC
Planned Date
Start: June 17, 2026, 05:30 UTC
End: June 17, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to apply hotfix version 26.2.3 in the US East (N. Virginia) region.
This hotfix is focused on backend stability improvements, including large payload handling and overall system resilience. There are no functional customer-facing feature changes. Detailed release notes in Document360 are not expected for this release.
As part of these stability improvements, the Visual Test Console will no longer display outputs that exceed the supported size limit. In such cases, the UI will display a message indicating that the output is too large to display. This change helps prevent UI instability caused by large payloads and supports more consistent behaviour during graph testing.
All upgrades will be performed on a rolling basis during the maintenance window.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruptions while individual stacks restart. No action is required.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Jun 12, 2026 - 16:03 UTC
Start: June 17, 2026, 05:30 UTC
End: June 17, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to apply hotfix version 26.2.3 in the US East (N. Virginia) region.
This hotfix is focused on backend stability improvements, including large payload handling and overall system resilience. There are no functional customer-facing feature changes. Detailed release notes in Document360 are not expected for this release.
As part of these stability improvements, the Visual Test Console will no longer display outputs that exceed the supported size limit. In such cases, the UI will display a message indicating that the output is too large to display. This change helps prevent UI instability caused by large payloads and supports more consistent behaviour during graph testing.
All upgrades will be performed on a rolling basis during the maintenance window.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruptions while individual stacks restart. No action is required.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Jun 12, 2026 - 16:03 UTC
Xponent Core Upgrade to 26.2.3 – Kitewheel US East (N. Virginia) Region Jun 18, 2026 05:30-08:30 UTC
Planned Date
Start: June 18, 2026, 05:30 UTC
End: June 18, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to apply hotfix version 26.2.3 in the US East (N. Virginia) region.
This hotfix is focused on backend stability improvements, including large payload handling and overall system resilience. There are no functional customer-facing feature changes. Detailed release notes in Document360 are not expected for this release.
As part of these stability improvements, the Visual Test Console will no longer display outputs that exceed the supported size limit. In such cases, the UI will display a message indicating that the output is too large to display. This change helps prevent UI instability caused by large payloads and supports more consistent behaviour during graph testing.
All upgrades will be performed on a rolling basis during the maintenance window.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruptions while individual stacks restart. No action is required.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Jun 12, 2026 - 16:05 UTC
Start: June 18, 2026, 05:30 UTC
End: June 18, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to apply hotfix version 26.2.3 in the US East (N. Virginia) region.
This hotfix is focused on backend stability improvements, including large payload handling and overall system resilience. There are no functional customer-facing feature changes. Detailed release notes in Document360 are not expected for this release.
As part of these stability improvements, the Visual Test Console will no longer display outputs that exceed the supported size limit. In such cases, the UI will display a message indicating that the output is too large to display. This change helps prevent UI instability caused by large payloads and supports more consistent behaviour during graph testing.
All upgrades will be performed on a rolling basis during the maintenance window.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruptions while individual stacks restart. No action is required.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Jun 12, 2026 - 16:05 UTC
Xponent Core Upgrade to 26.2.3 – Kitewheel US West (Oregon) Region Jun 18, 2026 05:30-08:30 UTC
Planned Date
Start: June 18, 2026, 05:30 UTC
End: June 18, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to apply hotfix version 26.2.3 in the US West (Oregon) region.
This hotfix is focused on backend stability improvements, including large payload handling and overall system resilience. There are no functional customer-facing feature changes. Detailed release notes in Document360 are not expected for this release.
As part of these stability improvements, the Visual Test Console will no longer display outputs that exceed the supported size limit. In such cases, the UI will display a message indicating that the output is too large to display. This change helps prevent UI instability caused by large payloads and supports more consistent behaviour during graph testing.
All upgrades will be performed on a rolling basis during the maintenance window.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruptions while individual stacks restart. No action is required.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Jun 12, 2026 - 16:06 UTC
Start: June 18, 2026, 05:30 UTC
End: June 18, 2026, 08:30 UTC
Summary:
Xponent will undergo planned maintenance to apply hotfix version 26.2.3 in the US West (Oregon) region.
This hotfix is focused on backend stability improvements, including large payload handling and overall system resilience. There are no functional customer-facing feature changes. Detailed release notes in Document360 are not expected for this release.
As part of these stability improvements, the Visual Test Console will no longer display outputs that exceed the supported size limit. In such cases, the UI will display a message indicating that the output is too large to display. This change helps prevent UI instability caused by large payloads and supports more consistent behaviour during graph testing.
All upgrades will be performed on a rolling basis during the maintenance window.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruptions while individual stacks restart. No action is required.
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Jun 12, 2026 - 16:06 UTC