Summary: This is part of Xponent’s planned routing platform maintenance in the Europe (Frankfurt) region. These updates are designed to ensure the platform remains stable, secure, and reliable.
There will be no downtime, and all customer-facing services will remain fully operational. Minor, brief interruptions may be noticed, but no action is required.
Next Steps: As we make progress during the maintenance window, we will provide updates. Once the maintenance is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted Feb 23, 2026 - 19:24 UTC
This scheduled maintenance affects: DATA IN (CSG S1 - EU (Frankfurt), CSG S2 - EU (Frankfurt)), JOURNEY ORCHESTRATION (CSG S1 - EU (Frankfurt), CSG S2 - EU (Frankfurt)), PROFILING (CSG S1 - EU (Frankfurt), CSG S2 - EU (Frankfurt)), ANALYTICS (CSG S1 - EU (Frankfurt), CSG S2 - EU (Frankfurt)), and DATA OUT (CSG S1 - EU (Frankfurt), CSG S2 - EU (Frankfurt)).