Planned Date: Start: 18 March 2026, 05:30 UTC End: 18 March 2026, 09:30 UTC
Summary: Xponent will undergo planned maintenance to upgrade the underlying PostgreSQL database engine from version 13 to version 17 for the Xponent Core Platform in the Kitewheel US East (N. Virginia) environment.
PostgreSQL version 13 has reached end‑of‑life on the AWS RDS platform and will no longer receive security patches or engine updates. To maintain expected levels of security, stability, performance, and long‑term vendor support, all applicable PostgreSQL instances are being upgraded to version 17.
What Does This Mean for You? • During the maintenance window, you will not be able to log in to the Xponent Journey Hub or make configuration changes. • Deployed graphs, real‑time API listeners, and live integrations will continue to run normally during the maintenance window. • External Reporting and Analytics access may experience brief, intermittent interruptions as Redash reconnects to new database endpoints. Please allow up to one business day following the upgrade for these connections to be fully re‑established. Note that these interruptions do not impact application usage. All existing data, dashboards, and queries will remain unchanged.
Next Steps: As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
Following the upgrade, we will carry out our standard post‑upgrade checks to ensure the platform is operating as expected. As with all Xponent Core upgrades, appropriate contingency and rollback measures are in place.
No action is required from you at this time.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk via the MyCSG Support portal: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted Mar 11, 2026 - 16:35 UTC
This scheduled maintenance affects: DATA IN (KW S2 - US East (N. Virginia), KW S3 - US East (N. Virginia)), JOURNEY ORCHESTRATION (KW S2 - US East (N. Virginia), KW S3 - US East (N. Virginia)), PROFILING (KW S2 - US East (N. Virginia), KW S3 - US East (N. Virginia)), ANALYTICS (KW S2 - US East (N. Virginia), KW S3 - US East (N. Virginia)), and DATA OUT (KW S2 - US East (N. Virginia), KW S3 - US East (N. Virginia)).