Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 05, 2025 - 08:00 UTC
Scheduled
Planned Date: Start: 12/05/2025 8:00:00 AM UTC End: 12/05/2025 11:00:00 AM UTC
Summary: We will be deploying updates to Bill Explainer & Admin as part of the 26.1.3 rollout. This update introduces minor bug fixes and auth policy updates for expired trials.
Next Steps: As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted Dec 03, 2025 - 19:45 UTC
This scheduled maintenance affected: PREMIUM EXPERIENCE APPLICATIONS (Bill Explainer Microsite API - US East (N. Virginia), Bill Explainer Studio - US East (N. Virginia)).