Max cpu utilization for US Prod DB

Incident Report for Xponent

Resolved

The incident was traced to poorly constructed indexes and queries in a MySQL database many customers use for their orchestration needs.

These queries were stopped and indexes removed. Further details of impact will be coming out to those impacted.

Thanks,

Posted Aug 07, 2023 - 18:19 UTC

Monitoring

WE have identified the core issue and service has been restored to normal levels. WE are continuing to monitor to ensure stability and full recovery for all users.

Posted Aug 06, 2023 - 19:53 UTC

Investigating

We are currently investigating this issue.

Posted Aug 06, 2023 - 16:55 UTC

This incident affected: CSG (US East (N. Virginia) Engine, US East (N. Virginia) Graph API) and Kitewheel (US East (N. Virginia) Graph API, US East (N. Virginia) Web Application).