Xponent Core Upgrade to 25.3.3 – CSG US East (N. Virginia) Region

Scheduled Maintenance Report for Xponent

Completed

The scheduled maintenance has been completed.

Posted Jan 15, 2026 - 08:30 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 15, 2026 - 05:30 UTC

Scheduled

Planned Date:
Start: January 15, 2026, 05:30 UTC
End: January 15, 2026, 08:30 UTC

Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3.3. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Data In, Journey Orchestration and Analytics services.

All upgrades will be performed on a rolling basis starting on January 12 and ending on January 15.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.

Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.

Posted Jan 09, 2026 - 05:38 UTC

This scheduled maintenance affected: DATA IN (CSG S1 - US East (N. Virginia), CSG S2 - US East (N. Virginia), CSG S3 - US East (N. Virginia), CSG S4 - US East (N. Virginia)), JOURNEY ORCHESTRATION (CSG S1 - US East (N. Virginia)), and ANALYTICS (CSG S1 - US East (N. Virginia), CSG S2 - US East (N. Virginia), CSG S3 - US East (N. Virginia), CSG S4 - US East (N. Virginia)).