Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 11, 2025 - 17:00 UTC
Scheduled
Planned Date: Start: November 11, 2025, 17:00 UTC End: November 11, 2025, 21:00 UTC
Summary: This is Part 2 of 2 of Xponent’s planned routing platform maintenance in the Europe (London) region. These updates are designed to ensure the platform remains stable, secure, and reliable.
There will be no downtime, and all customer-facing services will remain fully operational. Minor, brief interruptions may be noticed, but no action is required.
Next Steps: As we make progress during the maintenance window, we will provide updates. Once the maintenance is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted Nov 05, 2025 - 17:20 UTC
This scheduled maintenance affected: DATA IN (KW S1 - EU (London), KW S2 - EU (London)), JOURNEY ORCHESTRATION (KW S1 - EU (London), KW S2 - EU (London)), PROFILING (KW S1 - EU (London), KW S2 - EU (London)), ANALYTICS (KW S1 - EU (London), KW S2 - EU (London)), and DATA OUT (KW S1 - EU (London), KW S2 - EU (London)).