Xponent Core Upgrade to 25.3 – CSG US East (N. Virginia) Region

Scheduled for Dec 16, 05:30 - 09:30 UTC

Scheduled

Planned Date:
Start: December 16, 2025, 05:30 UTC
End: December 16, 2025, 09:30 UTC

Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3 in the CSG US East (N. Virginia) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Data In, Profiling, Journey Orchestration, Analytics and Data Out services.

All upgrades will be performed on a rolling basis starting on December 8 and ending on December 16.

There will be no downtime, and all services will remain fully operational during this maintenance window.

There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.

Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes

Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.

If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.

Posted Dec 01, 2025 - 17:15 UTC

This scheduled maintenance affects: DATA IN (CSG S1 - US East (N. Virginia), CSG S2 - US East (N. Virginia), CSG S3 - US East (N. Virginia), CSG S4 - US East (N. Virginia)), JOURNEY ORCHESTRATION (CSG S1 - US East (N. Virginia), CSG S2 - US East (N. Virginia), CSG S3 - US East (N. Virginia), CSG S4 - US East (N. Virginia)), PROFILING (CSG S1 - US East (N. Virginia), CSG S2 - US East (N. Virginia), CSG S3 - US East (N. Virginia), CSG S4 - US East (N. Virginia)), ANALYTICS (CSG S1 - US East (N. Virginia), CSG S2 - US East (N. Virginia), CSG S3 - US East (N. Virginia), CSG S4 - US East (N. Virginia)), and DATA OUT (CSG S1 - US East (N. Virginia), CSG S2 - US East (N. Virginia), CSG S3 - US East (N. Virginia), CSG S4 - US East (N. Virginia)).