Planned Date: Start: 19 March 2026, 13:00 UTC End: 19 March 2026, 16:00 UTC
Summary: Xponent will perform planned maintenance to upgrade the PostgreSQL database that underpins the Redash Management Platform itself, from version 13 to version 17.
PostgreSQL version 13 has reached end‑of‑life on the AWS RDS platform and will no longer receive security patches or engine updates. This upgrade ensures continued security, stability, performance, and long‑term vendor support for the Redash platform.
This maintenance applies only to the Redash Management Platform database and is independent of the staged, per‑Hub PostgreSQL database endpoint updates.
What Does This Mean for You? • External Reporting and Analytics access via Redash may be unavailable or experience brief interruptions during the maintenance window. • The Xponent application and Hub environments are not impacted. • All existing dashboards, queries, and reports will remain unchanged.
Next Steps: As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
Following the upgrade, we will carry out our standard post‑upgrade checks to ensure the platform is operating as expected. As with all Xponent Core upgrades, appropriate contingency and rollback measures are in place.
No action is required from you at this time.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk via the MyCSG Support portal: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted Mar 11, 2026 - 17:09 UTC
This scheduled maintenance affects: DATA OUT (CSG S1 01 - Europe (Frankfurt), CSG S1 02 - Europe (Frankfurt), CSG S2 - Europe (Frankfurt), CSG S1 - US East (N. Virginia), CSG S2 - US East (N. Virginia), CSG S3 - US East (N. Virginia), CSG S4 - US East (N. Virginia), KW S1 - US East (N. Virginia), KW S2 - US East (N. Virginia), KW S3 - US East (N. Virginia), KW S4 - US East (N. Virginia), KW S5 - US East (N. Virginia), KW S1 - US West (Oregon)).