Planned Date: Start: September 08, 2026, 16:00 UTC End: September 08, 2026, 19:00 UTC
Summary: Xponent will undergo planned maintenance to upgrade the Xponent Core to version 26.3.1 in the Europe (Frankfurt) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Journey Orchestration and Analytics services.
All upgrades will be performed on a rolling basis on September 8.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Next Steps: As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG's Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted Sep 04, 2026 - 22:45 UTC
This scheduled maintenance affects: DATA IN (CSG S1 02 - Europe (Frankfurt)) and JOURNEY ORCHESTRATION (CSG S1 02 - Europe (Frankfurt)).