Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 27, 2026 - 08:00 UTC
Scheduled
Planned Date: Start: 01/27/2026 08:00 UTC End: 01/27/2026 12:00 UTC
Summary: We will be deploying updates to Bill Explainer as part of the 26.1.7 rollout. This update introduces the PAW payment feature, as well as various application bug fixes.
Next Steps: As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted Jan 26, 2026 - 13:46 UTC
This scheduled maintenance affected: PREMIUM EXPERIENCE APPLICATIONS (Bill Explainer Microsite API - US East (N. Virginia), Bill Explainer Studio - US East (N. Virginia)).