Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 12, 2026 - 05:30 UTC
Scheduled
Planned Date: Start: January 12, 2026, 05:30 UTC End: January 12, 2026, 08:30 UTC
Summary: Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3.3. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Data In, Journey Orchestration and Analytics services.
All upgrades will be performed on a rolling basis starting on January 12 and ending on January 15.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Next Steps: As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted Jan 09, 2026 - 05:33 UTC
This scheduled maintenance affected: DATA IN (CSG S1 - EU (Frankfurt), CSG S2 - EU (Frankfurt)), JOURNEY ORCHESTRATION (CSG S1 - EU (Frankfurt)), and ANALYTICS (CSG S1 - EU (Frankfurt), CSG S2 - EU (Frankfurt)).