Planned Date: Start: 10/15/2026 1:00 PM UTC End: 10/15/2026 10:00 PM UTC
Summary: We will be deploying updates to Xponent Communications Control as part of the 26.3.2 rollout. This update introduces XCC API updates, Backplane Product Discovery integration and bug fix corrections.
Next Steps: As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behavior, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted Oct 12, 2026 - 14:42 UTC
This scheduled maintenance affects: PREMIUM EXPERIENCE APPLICATIONS (Xponent Communications Control - US East (N. Virginia), Xponent Communications Control - AWS EU Central (Frankfurt)) and COMMUNICATIONS (CX Channels - Email - AWS US East (N. Virginia), CX Channels - Email - AWS EU Central (Frankfurt)).