All Systems Operational
DATA IN
Operational
CSG S1 - EU (Frankfurt)
Operational
CSG S2 - EU (Frankfurt)
Operational
KW S1 - EU (London)
Operational
KW S2 - EU (London)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
PROFILING
Operational
CSG S1 - EU (Frankfurt)
Operational
CSG S2 - EU (Frankfurt)
Operational
KW S1 - EU (London)
Operational
KW S2 - EU (London)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
JOURNEY ORCHESTRATION
Operational
CSG S1 - EU (Frankfurt)
Operational
CSG S2 - EU (Frankfurt)
Operational
KW S1 - EU (London)
Operational
KW S2 - EU (London)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
COMMUNICATIONS
Operational
CX Channels - SMS - Omaha Data Center 1
Operational
CX Channels - SMS - Omaha Data Center 2
Operational
CX Channels - SMS - Azure East US
Operational
CX Channels - SMS - Azure West US
Operational
CX Channels - MMS - Omaha Data Center 1
Operational
CX Channels - MMS - Omaha Data Center 2
Operational
CX Channels - MMS - Azure East US
Operational
CX Channels - MMS - Azure West US
Operational
CX Channels - Voice - Omaha Data Center 1
Operational
CX Channels - Voice - Omaha Data Center 2
Operational
CX Channels - Voice - Azure East US
Operational
CX Channels - Voice - Azure West US
Operational
CX Channels - RCS - Omaha Data Center 1
Operational
CX Channels - RCS - Omaha Data Center 2
Operational
CX Channels - RCS - Azure East US
Operational
CX Channels - RCS - Azure West US
Operational
CX Channels - Email - AWS US East (N. Virginia)
Operational
CX Channels - Email - AWS EU Central (Frankfurt)
Operational
CX Channels - Email - Omaha Data Center 1
Operational
ANALYTICS
Operational
CSG S1 - EU (Frankfurt)
Operational
CSG S2 - EU (Frankfurt)
Operational
KW S1 - EU (London)
Operational
KW S2 - EU (London)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
DATA OUT
Operational
CSG S1 - EU (Frankfurt)
Operational
CSG S2 - EU (Frankfurt)
Operational
KW S1 - EU (London)
Operational
KW S2 - EU (London)
Operational
KW S1 - US East (N. Virginia)
Operational
KW S2 - US East (N. Virginia)
Operational
KW S3 - US East (N. Virginia)
Operational
KW S4 - US East (N. Virginia)
Operational
KW S5 - US East (N. Virginia)
Operational
CSG S1 - US East (N. Virginia)
Operational
CSG S2 - US East (N. Virginia)
Operational
CSG S3 - US East (N. Virginia)
Operational
CSG S4 - US East (N. Virginia)
Operational
KW S1 - US West (Oregon)
Operational
PREMIUM EXPERIENCE APPLICATIONS
Operational
Batch Commuincations Engine - US East (N. Virginia)
Operational
Bill Explainer Microsite API - US East (N. Virginia)
Operational
Bill Explainer Studio - US East (N. Virginia)
Operational
Payment Reminder Microsite API - US East (N. Virginia)
Operational
Payment Reminder Studio - US East (N. Virginia)
Operational
Xponent Communications Control - US East (N. Virginia)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Xponent Core Upgrade to 25.3 – Europe (Frankfurt) Dec 8, 2025 05:30-09:30 UTC
Planned Date:
Start: December 8, 2025, 05:30 UTC
End: December 8, 2025, 09:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Data In, Profiling, Journey Orchestration, Analytics and Data Out services.
All upgrades will be performed on a rolling basis starting on December 8 and ending on December 16.
There will be no downtime, and all services will remain fully operational during this maintenance window.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Dec 01, 2025 - 16:54 UTC
Start: December 8, 2025, 05:30 UTC
End: December 8, 2025, 09:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Data In, Profiling, Journey Orchestration, Analytics and Data Out services.
All upgrades will be performed on a rolling basis starting on December 8 and ending on December 16.
There will be no downtime, and all services will remain fully operational during this maintenance window.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Dec 01, 2025 - 16:54 UTC
Xponent Core Upgrade to 25.3 – Europe (London) Dec 8, 2025 17:00-21:00 UTC
Planned Date:
Start: December 8, 2025, 17:00 UTC
End: December 8, 2025, 21:00 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3 in the Europe (London) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Data In, Profiling, Journey Orchestration, Analytics and Data Out services.
All upgrades will be performed on a rolling basis starting on December 8 and ending on December 16.
There will be no downtime, and all services will remain fully operational during this maintenance window.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Dec 01, 2025 - 17:01 UTC
Start: December 8, 2025, 17:00 UTC
End: December 8, 2025, 21:00 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3 in the Europe (London) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Data In, Profiling, Journey Orchestration, Analytics and Data Out services.
All upgrades will be performed on a rolling basis starting on December 8 and ending on December 16.
There will be no downtime, and all services will remain fully operational during this maintenance window.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Dec 01, 2025 - 17:01 UTC
Xponent Core Upgrade to 25.3 – Kitewheel US West (Oregon) Region Dec 11, 2025 05:30-09:30 UTC
Planned Date:
Start: December 11, 2025, 05:30 UTC
End: December 11, 2025, 09:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3 in the Kitewheel US West (Oregon) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Data In, Profiling, Journey Orchestration, Analytics and Data Out services.
All upgrades will be performed on a rolling basis starting on December 8 and ending on December 16.
There will be no downtime, and all services will remain fully operational during this maintenance window.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Dec 01, 2025 - 17:12 UTC
Start: December 11, 2025, 05:30 UTC
End: December 11, 2025, 09:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3 in the Kitewheel US West (Oregon) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Data In, Profiling, Journey Orchestration, Analytics and Data Out services.
All upgrades will be performed on a rolling basis starting on December 8 and ending on December 16.
There will be no downtime, and all services will remain fully operational during this maintenance window.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Dec 01, 2025 - 17:12 UTC
Xponent Core Upgrade to 25.3 – Kitewheel US East (N. Virginia) Region Dec 11, 2025 05:30-09:30 UTC
Planned Date:
Start: December 11, 2025, 05:30 UTC
End: December 11, 2025, 09:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3 in the Kitewheel US East (N. Virginia) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Data In, Profiling, Journey Orchestration, Analytics and Data Out services.
All upgrades will be performed on a rolling basis starting on December 8 and ending on December 16.
There will be no downtime, and all services will remain fully operational during this maintenance window.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Dec 01, 2025 - 17:10 UTC
Start: December 11, 2025, 05:30 UTC
End: December 11, 2025, 09:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3 in the Kitewheel US East (N. Virginia) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Data In, Profiling, Journey Orchestration, Analytics and Data Out services.
All upgrades will be performed on a rolling basis starting on December 8 and ending on December 16.
There will be no downtime, and all services will remain fully operational during this maintenance window.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Dec 01, 2025 - 17:10 UTC
Xponent Core Upgrade to 25.3 – CSG US East (N. Virginia) Region Dec 16, 2025 05:30-09:30 UTC
Planned Date:
Start: December 16, 2025, 05:30 UTC
End: December 16, 2025, 09:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3 in the CSG US East (N. Virginia) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Data In, Profiling, Journey Orchestration, Analytics and Data Out services.
All upgrades will be performed on a rolling basis starting on December 8 and ending on December 16.
There will be no downtime, and all services will remain fully operational during this maintenance window.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Dec 01, 2025 - 17:15 UTC
Start: December 16, 2025, 05:30 UTC
End: December 16, 2025, 09:30 UTC
Summary:
Xponent will undergo planned maintenance to upgrade the Xponent Core to version 25.3 in the CSG US East (N. Virginia) region. This release includes enhancements, performance improvements, and bug fixes to improve overall stability and reliability of our Data In, Profiling, Journey Orchestration, Analytics and Data Out services.
All upgrades will be performed on a rolling basis starting on December 8 and ending on December 16.
There will be no downtime, and all services will remain fully operational during this maintenance window.
There will be no downtime, and all services will remain fully operational during this maintenance window. Customers may notice minor interruption while individual stacks restart. No action is required.
Full release notes will be available soon:
https://xponent-knowledge-base.document360.io/docs/xponent-journey-hub-release-notes
Next Steps:
As we make progress during the maintenance window, we will provide updates. Once the upgrade is complete, all affected components will be marked as complete.
If you notice any unexpected behaviour, please contact CSG’s Global Service Desk team via the MyCSG Support portal here: https://www.csgi.com/mycsgcustomer-support/ or call the phone number listed at the bottom of the page for your region.
Posted on Dec 01, 2025 - 17:15 UTC